Israa Gouda
Woburn
Summary
Dynamic HR professional with extensive experience at North East Arc, excelling in benefits administration and onboarding. Proven track record of enhancing enrollment completion and resolving complex inquiries. Skilled in HRIS management and cross-functional collaboration, driving compliance and employee satisfaction through effective communication and strategic initiatives.
Overview
9
9
years of professional experience
Work History
HR & Benefits Assistant
North East Arc
Danvers
07.2024 - Current
- Spearheaded onboarding and benefits enrollment for over 500 employees, achieving full compliance with ACA and HIPAA standards.
- Led benefits orientation sessions, increasing early enrollment completion by 70%.
- Coordinated benefit communications between staff and external vendors effectively.
- Resolved client issues related to benefits claims with professionalism and care.
- Maintained up-to-date knowledge of state and federal benefit regulations consistently.
- Developed and maintained personnel records, including benefits information, for all employees.
- Processed life events, COBRA notifications, and conducted monthly audits across multiple vendors and coverage types.
- Resolved over 50 complex benefits inquiries monthly to ensure clarity and satisfaction.
- Maintained personnel and training records in UltiPro and ClearCompany to enhance accuracy and compliance.
- Coordinated MassHealth Premium Assistance applications, reducing processing delays by 40%.
- Supported HR file audits, workers’ compensation processing, and employee engagement initiatives.
- Processed employee benefit plan enrollments and changes.
- Generated periodic reports detailing the status of various benefit accounts such as life insurance premiums or retirement contributions.
Operations Manager
ACTS Aviation Security
02.2023 - 04.2024
- Directed staffing strategies across multiple airport sites, achieving a 70% reduction in overtime costs.
- Resolved employee relations issues in partnership with HR, maintaining full operational coverage.
- Implemented aviation safety protocols, improving compliance and productivity year over year.
- Led training initiatives to align workforce performance with federal and industry regulations.
Operations Manager / Training & Compliance Manager
Flight Services & Systems
02.2022 - 11.2022
- Managed end-to-end onboarding, including job postings, resume screening, interviews, and hiring.
- Developed training materials and ensured regulatory compliance through internal audits.
- Implemented staffing strategies aligned with corporate goals to improve retention and efficiency.
- Fostered communication and transparency between HR and employees on sensitive personnel matters.
Operations Manager
Sky Handling Partner
01.2017 - 10.2020
- Oversaw daily team operations to align staff with productivity and service expectations.
- Managed daily operations of aviation security processes and protocols.
- Conducted performance reviews while managing labor budget planning and staffing logistics.
- Coached service teams to enhance customer satisfaction, achieving Grade A ratings.
- Ensured compliance with contractual labor standards through meticulous audit tracking.
- Managed scheduling, training and inventory control.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
Bachelor of Science - Business Management, HR Management, Psychology
Salem State University
Salem, MA05.2025
Skills
- HR operations and benefits administration
- Benefits administration
- Data analysis
- Communication skills
- Human resources software
- Onboarding and orientation
- Employee relations and labor relations
- Training and compliance
- HRIS management (UltiPro, ADP, ClearCompany)
- MassHealth applications
- Open enrollment
- Workers’ compensation
- Records management
- Talent acquisition and interview coordination
- Cross-functional collaboration
- Document auditing
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Applicant tracking systems (Indeed, E-Verify)
- AI and automation tools for HR processes
References
References available upon request.
Timeline
HR & Benefits Assistant
North East Arc
07.2024 - Current
Operations Manager
ACTS Aviation Security
02.2023 - 04.2024
Operations Manager / Training & Compliance Manager
Flight Services & Systems
02.2022 - 11.2022
Operations Manager
Sky Handling Partner
01.2017 - 10.2020
Bachelor of Science - Business Management, HR Management, Psychology
Salem State University