Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Israel Figueroa

Israel Figueroa

Lynn

Summary

Skilled in customer service and critical thinking, I excelled at GEICO by enhancing customer loyalty and facilitating sales growth through expert conflict resolution and product knowledge. Leading teams at Griffin Stone Insurance, I significantly reduced complaints, underscoring my proficiency in relationship building and problem-solving.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GEICO, Government Employees Insurance
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Insurance Customer Service Representative

Griffin Stone Insurance
12.2022 - 11.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Insurance Customer Service Agent

GEICO
04.2019 - 12.2022

Education

Business Management

Anna Maria College
Paxton, MA

GED -

St Mary’s High School
Lynn, MA
05.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer relations
  • Follow-up skills
  • Product knowledge
  • Appointment scheduling
  • Prioritization

Certification

Producer life license

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

GEICO, Government Employees Insurance
03.2024 - Current

Insurance Customer Service Representative

Griffin Stone Insurance
12.2022 - 11.2023

Insurance Customer Service Agent

GEICO
04.2019 - 12.2022

Business Management

Anna Maria College

GED -

St Mary’s High School
Israel Figueroa