Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Issam Derouachi

Issam Derouachi

Deroua

Summary

Accomplished Manager on Duty and Driver/Guide with a proven track record in enhancing customer satisfaction and streamlining operations at Vip Discover Tours. Skilled in customer service and staff training, demonstrated through effective delegation and a focus on safety and punctuality. Achieved notable improvements in service delivery, leveraging sales and marketing expertise to exceed employer expectations.

Overview

11
11
years of professional experience

Work History

Manager on Duty

Vip Discover Tours
04.2024 - Current

Manage all vehicles and dispatcher jobs or service by category and linguistics

Driver and Guide

Somari Tours
07.2021 - 03.2024

Taking guests to historical sites by trip organise by agency's in all Morocco

Driver and Security

G4S
02.2021 - 04.2021

Drive the Patriots car for security humain in the USA consulate

Driver and Guide

Somari Tours
06.2016 - 03.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Driver and Guide

S'tours Voyage
09.2013 - 09.2015
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Education

Certification -

G4s
Casablanca
03.2021

Certification - History

Al Alia
Mohammedia
06.2003

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development

Languages

Arabic
Advanced (C1)
English
Advanced (C1)
French
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Manager on Duty

Vip Discover Tours
04.2024 - Current

Driver and Guide

Somari Tours
07.2021 - 03.2024

Driver and Security

G4S
02.2021 - 04.2021

Driver and Guide

Somari Tours
06.2016 - 03.2020

Driver and Guide

S'tours Voyage
09.2013 - 09.2015

Certification -

G4s

Certification - History

Al Alia
Issam Derouachi