OPERA
ISSAM HABIB
General Controller (Cost Control / Revenue Controller / AR Officer)
Marrakesh,MAR
Summary
Experienced hotel controller with 8 years of expertise in the tourism and hospitality industry. Proven leadership abilities and a track record of successfully guiding teams towards achieving financial objectives. Skilled in collaborating with executive leaders to formulate effective business, financial, and growth strategies. Adept at analyzing financial data, identifying areas for improvement, and implementing cost-saving measures to drive profitability.
Overview
9
9
years of professional experience
4
4
Languages
3
3
years of post-secondary education
Work History
Revenue Controller / Accounts Receivable Officer
LIXUS BEACH RESORT
06.2024 - Current
- Verifying arrival and departure records
- Controlling the reception desk box
- Monitoring credit limit
- Reconciling reception/room departments
- Checking transfers between rooms
- Daily monitoring and monthly statistics of no-shows
- Verifying complimentary rooms (House Use, Commercial Offer)
- Verifying deductions and refunds
- Tracking agency commissions
- Managing cash registers (Reception and point of sale)
- Oversee and supervise AR clerks or junior staff.
- Develop and improve AR processes to ensure efficiency.
- Provide periodic reports to management on AR performance, trends, and cash flow.
General Controller /Purchasing Manager
YAN HOTELS
10.2022 - 12.2023
- Establishing and monitoring key financial performance indicators
- Developing risk assessment models to evaluate investments
- Analyzing costs and benefits
- Monitoring cash registers and financial transactions for accuracy and compliance
- Managing stocks and overseeing inventories to ensure adequate supply and avoid shortages
- Analyzing costs and expenses to optimize operational efficiency and reduce waste
- Collaborating with departments to create and manage budgets
- Implementing internal control procedures to prevent fraud and errors
- Preparing financial reports and analyses for management
- Negotiating food prices, placing daily orders, and ensuring timely deliveries
- Collaborating closely with the executive chef and F&B director to procure the best products at the best price
- Issuing purchase orders and obtaining necessary approvals
- Conducting regular quality control audits to ensure standards compliance
- Maintaining good relationships with suppliers
- Coordinating regular inventories with staff and department heads
- Overseeing payment schedules and ensuring timely vendor payments
- Monitoring and optimizing procurement processes
General Controller (AR Officer /Cost Controller)
Hotel Des Iles
04.2020 - 10.2022
- Monitoring the movement of perishable and non-perishable goods and hotel materials, as well as stocks
- Analyzing financial results, revenue, and various hotel consumption metrics to avoid losses and theft
- Overseeing inventories in the storage areas, offices, and points of sale
- Explaining various costs
- Preparing the department's budget and submitting it to management
- Creating dashboards to inform management and other departments of periodic performance
- Conducting surprise inspections and checks of the hotel, storage areas, and points of sale
- Assigning tasks and tracking results
- Planning staff rest periods and vacations with management approval
- Ensuring coordination within the department and between departments
- Oversee and supervise AR clerks or junior staff.
- Develop and improve AR processes to ensure efficiency.
Revenue and Accommodation Controller
Zalagh Kasbah Hotel & Spa
07.2017 - 03.2020
- Monitoring daily revenues from all points of sale and the Front Office
- Verifying accounting journals and consolidating the Hotel's activity report
- Handling disputes between housekeeping and the Front Office
- Managing and controlling the hotel's cash flow
- Monitoring exchange rate fluctuations
- Conducting periodic cash register audits at various points of sale
- Conducting periodic cash register audits at the reception desk
- Tracking deposits
Head Waiter
Zalagh Kasbah Hotel & Spa
07.2015 - 07.2017
- Greet customers and ensure their satisfaction throughout the service.
- Take orders and supervise their fulfillment from the kitchen to table service.
- Coordinate the timing of meal courses between kitchen and waitstaff.
- Supervise and train waitstaff to maintain high service standards.
- Address customer complaints and special requests promptly.
Education
The Fundamentals of Revenue Management
ESSEC Business School
Coursera 12.2024 - 12.2024
The Fundamentals of Hotel Distribution
ESSEC Business School
Coursera 12.2024 - 12.2024
Physics
El Caddi Ayyad University FSSM
Marrakesh, Morocco 09.2015 - 06.2017
Physics
Ibn Zohr University
Agadir 09.2014 - 06.2015
High School Diploma -
Almassira Alkhadraa School
Tiznit 09.2013 - 06.2014
Skills
Staff management
Software
MICROS POS
HMS
PLURIEL
MC MATERIEL CONTROL
MS Tools
Timeline
The Fundamentals of Revenue Management
ESSEC Business School
12.2024 - 12.2024
The Fundamentals of Hotel Distribution
ESSEC Business School
12.2024 - 12.2024
Revenue Controller / Accounts Receivable Officer
LIXUS BEACH RESORT
06.2024 - Current
General Controller /Purchasing Manager
YAN HOTELS
10.2022 - 12.2023
General Controller (AR Officer /Cost Controller)
Hotel Des Iles
04.2020 - 10.2022
Revenue and Accommodation Controller
Zalagh Kasbah Hotel & Spa
07.2017 - 03.2020
Physics
El Caddi Ayyad University FSSM
09.2015 - 06.2017
Head Waiter
Zalagh Kasbah Hotel & Spa
07.2015 - 07.2017
Physics
Ibn Zohr University
09.2014 - 06.2015
High School Diploma -
Almassira Alkhadraa School
09.2013 - 06.2014
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