Ivan Munoz
Chatham
Summary
Dynamic hospitality professional with extensive experience at Anthony's Coal Fired Pizza, excelling in employee training and customer service excellence. Proven track record in financial analysis and operational efficiency improvement, driving revenue growth and enhancing guest relations. Adept at conflict resolution, fostering a collaborative team environment to achieve business objectives.
Overview
15
15
years of professional experience
Work History
Server/Assistant Manager
3 Monkeys and Mad Minnow
Harwich
06.2023 - Current
- Supervised and trained staff on service techniques, sanitation standards, and menu items.
- Inspected dining areas regularly to uphold cleanliness and appearance standards.
- Provided exceptional customer service by anticipating needs and responding to inquiries promptly.
- Coordinated with kitchen staff to ensure timely order delivery to customers.
- Resolved customer complaints professionally and efficiently.
- Fostered teamwork among restaurant staff through encouragement of interdepartmental cooperation.
- Maintained awareness of industry trends in hospitality services.
- Actively managed dual roles as server and assistant GM to enhance operational efficiency.
General Manager
Anthony's Coal Fired Pizza
North Miami
11.2021 - 01.2023
- Conducted routine audits of internal controls to ensure accuracy in financial records.
- Monitored financial performance to identify opportunities for cost savings and revenue generation.
- Resolved customer complaints promptly while upholding high service delivery standards.
- Coordinated employee training activities, ensuring compliance with company policies and procedures.
- Analyzed processes for effectiveness and developed new systems to enhance productivity.
- Prepared detailed reports for senior leadership, highlighting key performance metrics.
- Established effective communication with staff, fostering efficient operations across departments.
- Oversaw product development initiatives from concept through completion phases.
FOH Manager
Pisco y Nazca
Kendall
11.2020 - 11.2021
- Scheduled shifts for FOH staff based on traffic forecasts and labor budget requirements.
- Provided guidance to FOH personnel in managing difficult customer interactions.
- Resolved customer complaints professionally, upholding brand integrity.
- Maintained accurate daily transaction records, including cash and credit payments.
- Monitored employee performance to ensure adherence to company standards.
- Reviewed monthly financial statements with management to assess overall performance.
- Organized special events and promotional activities to enhance customer engagement.
Regional Manager
Anthony's Coal Fired Pizza
North New Jersey AREA
09.2019 - 11.2020
- Developed and implemented strategies to increase regional market share.
- Identified new business opportunities through market research and analysis of industry trends.
- Resolved conflicts between customers and employees, enhancing workplace harmony.
- Analyzed financial data to pinpoint growth opportunities across the region.
- Established goals, policies, and performance standards for all personnel.
- Trained staff on product knowledge and customer service techniques to boost sales.
- Monitored team progress towards executive management's objectives and goals.
- Managed regional operations including inventory control, staffing, and logistics.
Busser/Server/Manager/General Manager
Anthony's Coal Fire Pizza
Kendall, North Miami, Doral
02.2010 - 09.2019
- Maintained cleanliness of restaurant dining area throughout shifts.
- Communicated with kitchen staff regarding customer orders.
- Performed daily side work, including polishing silverware and restocking condiments.
- Stocked ice buckets and bar items as needed to ensure service continuity.
- Cleared tables quickly and efficiently between courses to enhance dining experience.
- Resolved customer complaints promptly while upholding service quality standards.
- Monitored financial performance to identify cost-saving and revenue-generating opportunities.
- Coordinated employee training to ensure compliance with company policies.
Education
High School Diploma -
Belisario Pena Pineriro
Roldanillo06-2001
Skills
- Employee training and development
- Customer service excellence
- Conflict resolution strategies
- Menu expertise
- Sanitation compliance
- Financial analysis and budgeting
- Operational efficiency improvement
- Inventory control
- Process optimization
- Market research
- Staff motivation and engagement
- Employee scheduling and administration
- Take-out service management
- Guest relations management
- Hospitality operations
Languages
Spanish
Professional
Timeline
Server/Assistant Manager
3 Monkeys and Mad Minnow
06.2023 - Current
General Manager
Anthony's Coal Fired Pizza
11.2021 - 01.2023
FOH Manager
Pisco y Nazca
11.2020 - 11.2021
Regional Manager
Anthony's Coal Fired Pizza
09.2019 - 11.2020
Busser/Server/Manager/General Manager
Anthony's Coal Fire Pizza
02.2010 - 09.2019
High School Diploma -
Belisario Pena Pineriro
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