Ivan Rivera
Southbridge
Summary
Dynamic leader with proven expertise in team leadership and time management honed at Cleanpart. Excelled in enhancing customer satisfaction and maintaining high-quality service delivery, achieving productive outcomes. Skilled in decision-making and customer service, adept at motivating teams and streamlining processes to exceed productivity goals.
Overview
22
22
years of professional experience
Work History
Interim Manager
Cleanpart
06.2024 - 12.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Production Supervisor
Cleanpart
03.2020 - 06.2024
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
Shipping and Receiving Lead
Cleanpart
01.2004 - 03.2020
- Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
- Trained new team members on company policies and procedures, fostering a positive work culture within the department.
- Reduced order processing time with effective communication between departments for seamless workflow.
Education
Associate Degree - Culinary Arts
Salter College
Massachusetts 06.2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Interim Manager
Cleanpart
06.2024 - 12.2025
Production Supervisor
Cleanpart
03.2020 - 06.2024
Shipping and Receiving Lead
Cleanpart
01.2004 - 03.2020
Associate Degree - Culinary Arts
Salter College
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