Ivana Palavra
Revere
Summary
Operations and Client Success professional with 10+ years of experience supporting business operations, customer success, account management, and cross-functional teams. Proven ability to streamline processes, coordinate projects, manage vendor and client relationships, analyze performance metrics, and support organizational growth across healthcare, technology, and facilities management industries.
Overview
14
14
years of professional experience
Work History
Operations Coordinator
Ultron
Boston, MA
12.2024 - Current
- Coordinate daily operations for an automated parking facility while supporting operational oversight for multiple locations nationwide.
- Serve as a liaison between customers, vendors, contractors, management, and internal departments to ensure seamless service delivery and issue resolution.
- Monitor operational performance, prepare reports, track key metrics, and support process improvements to enhance efficiency and reliability.
- Assist with budgeting, purchasing, scheduling, onboarding, compliance, and administrative functions to support smooth day-to-day operations.
Partner Enablement Associate
Barracuda Networks
Chelmsford, MA
11.2023 - 11.2024
- Coordinated successful product rollouts by partnering with marketing, sales, and support teams.
- Organized partner meetup programs to support onboarding, awareness, engagement, and partner success.
- Developed and maintained referral pipelines through relationship building and strategic partner engagement.
- Researched, analyzed, and presented data to support evaluation of high-value partnerships.
Client Success Manager
TeachTown
Woburn, MA
09.2020 - 10.2023
- Guided customers through onboarding and implementation processes to ensure successful adoption of products and services.
- Monitored customer health metrics and proactively addressed concerns to improve retention and satisfaction.
- Partnered with sales teams to identify account growth opportunities and strengthen client relationships.
- Collaborated with product teams to communicate customer feedback and support ongoing product improvements.
Intake Sales Executive
Brown & Brown
Wakefield, MA
01.2017 - 05.2020
- Educated claimants on Social Security guidelines, processes, and available services.
- Managed a portfolio of prospective clients through phone and email communications.
- Evaluated claim validity, maintained accurate records, and ensured consistent client follow-up.
- Assisted in training new employees on product offerings, benefits, and sales techniques.
Aftercare Case Manager / Auditor
Beacon Health Options
Woburn, MA
01.2012 - 12.2016
- Coordinated post-discharge care planning and ongoing support services for assigned caseloads.
- Collaborated with providers and vendors regarding treatment plans, progress updates, and discharge planning.
- Maintained accurate documentation and conducted audits to ensure compliance with HEDIS and OARR standards.
- Monitored behavioral, physical, and support needs to facilitate continuity of care.
Education
Business Management Studies
Springfield College
Liberal Arts & General Studies
North Shore Community College
Skills
- Operations Coordination
- Project Coordination
- Vendor Management
- Customer Success
- Account Management
- Process Improvement
- Cross-Functional Collaboration
- Reporting & Data Analysis
- Training & Onboarding
- Salesforce
- HubSpot
- Kipu
- Microsoft Office Suite
- Relationship Building
- Effective Communication
Timeline
Operations Coordinator
Ultron
12.2024 - Current
Partner Enablement Associate
Barracuda Networks
11.2023 - 11.2024
Client Success Manager
TeachTown
09.2020 - 10.2023
Intake Sales Executive
Brown & Brown
01.2017 - 05.2020
Aftercare Case Manager / Auditor
Beacon Health Options
01.2012 - 12.2016
Liberal Arts & General Studies
North Shore Community College
Business Management Studies
Springfield College