Ivette Campusano
Lynn
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Talented professional successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing many years of related experience and team-oriented mentality.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Costumer service advisor
Sephora
Lynnfield
2023.04 - Current
- Assisted customers in selecting beauty products and provided personalized recommendations.
- Resolved customer inquiries and complaints via phone, email, and in-person interactions.
- Educated customers on product usage and application techniques for optimal results.
- Collaborated with team members to create a welcoming shopping environment for clients.
- Processed transactions accurately using point-of-sale systems and managed cash handling.
Home Health Aide
Associated Home Care Inc.
Lynn
2024.05 - 2025.08
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean and safe environment for clients at home.
- Followed established safety protocols to ensure a secure home environment.
- Provided companionship and emotional support to enhance client well-being.
Costumed service
Market Basket
Salem
2020.08 - 2021.05
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Lynn English High School
Lynn, MASkills
- Customer service
- Point-of-sale processing
- Product knowledge
- Complaint resolution
- Conflict resolution
- Time management
- Team collaboration
- Attention to detail
- Effective communication
- Active listening
- Language proficiency
Languages
Spanish
Native/ Bilingual
Certification
- License esthetician
- Certified HNA
References
References available upon request.
Timeline
Home Health Aide
Associated Home Care Inc.
2024.05 - 2025.08
Costumer service advisor
Sephora
2023.04 - Current
Costumed service
Market Basket
2020.08 - 2021.05
Lynn English High School