Ivonne Ortiz
Lynn
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Triangle Services
06.2021 - Current
- Greeted passengers and assisted with their inquiries.
- Provided assistance to passengers with limited mobility.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Ensured all safety protocols were followed during the check-in process.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- GCS certified
PWP Assembler
Medtronic
08.2021 - 10.2023
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
- Assemble heart catheters and hospital devices according to specifications using hand tools, power tools, and other equipment.
- Align components for proper fit and adjust as necessary during the assembly process.
- Inspect finished products for defects and conformance to customer requirements.
- Test assembled products for accuracy and functionality prior to final packaging.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Perform minor repairs on defective parts or products during the assembly process.
Assistant Teacher
The Goddard School
10.2023 - 01.2025
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal reports , and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Nanny/Housekeeper
US ARMY Soldier
09.2018 - 06.2021
- Line in Nanny
- Adept at organizing childs daily schedules, including meals and recreational activities
- Proficient in communicating with child at different developmental stages
- Care for newborn-3 years old
- Prepare and serves meals with balanced nutrition, ensuring food safety for the child, while trained in emergency response
- Organize fun and educational games, read storybooks that increased childs interest in story time, and plan outdoor activities such as walking to the local playground, and park
- Perform light housekeeping duties and run errands, including grocery shopping that saved parent 10 hours weekly from daily chores
- Met with parent a weekly basis to discuss plans for following week, as well as other issues
Cashier
D'amicis Bakery
01.2016 - 08.2018
- Maintained safe and clean working enviorment by complying with procedures, rules and regulations
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided outstanding customer service by quickly and politely scanning and bagging bakeries, as well as answering phone calls
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Lynn Vocational Technical Institute
Lynn, MA06.2017
Skills
- Small Parts Assembly
- Equipment Operation
- Quality Assurance
- Assembly and Production
- Reservation Processing
- Passenger Assistance
- Check-In Procedures
- Departures Management
- Customer Service Management
- Investigating Problems
- TSA Collaboration
- Cash Handling
- ID Verification
- Payment Processing
- Product Recommendations
- Child Supervision
- Light Housekeeping
- Infant, Toddler, and Preschool Curricula
- Child Development
- First Aid
- Bilingual in Spanish
- Reliable
Languages
Spanish
Native/ Bilingual
Certification
- Auto Body Collision Training - 2017
- GSC
- Sleep training
- Abuse prevention
Education and Training
other
Timeline
Assistant Teacher
The Goddard School
10.2023 - 01.2025
PWP Assembler
Medtronic
08.2021 - 10.2023
Passenger Service Agent
Triangle Services
06.2021 - Current
Nanny/Housekeeper
US ARMY Soldier
09.2018 - 06.2021
Cashier
D'amicis Bakery
01.2016 - 08.2018
High School Diploma -
Lynn Vocational Technical Institute
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