IVY MANAN
Swampscott
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish goals, while meeting customer expectations. Dedicated to open, communicative culture where employees feel empowered to contribute to the company's success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pediatric/Primary Care Supervisor I
Atrius Health
05.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
Team Leader - Operations Management
Atrius Health
04.2013 - 05.2023
- Managed monthly staff schedule.
- Provided direct clinical and clerical support to one or more clinicians.
- Performed expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines.
- Worked to improve clinical efficiencies of the operation by determining urgency and priority of walk-ins, add-on patients and patient consults.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
Medical Secretary
Pediatric Associates of Greater
02.2014 - 02.2017
- Provided direct clerical support to clinicians.
- Enhanced office productivity by handling high volume of callers per day.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Clinical Assistant II
Lynn Community Health Center
06.2011 - 04.2013
- Under the supervision of a doctor interviewed patients, measured vital signs, performed eye exams and hearing tests.
- Point of care testing such as Urinalysis, Hemoglobin A1C, HCG, Rapid Stress test and Finger Sticks.
- Provided Spanish interpreting for providers and nurses during patient visits and teachings.
- Formed part of the Patient Centered Medical Home Initiative.
- Performed routine vision and foot checks, PHQ2 and PHQ9 questions on all diabetic and high-risk patients.
- Assisted podiatrist in foot exams and minor surgical procedures such as toenail removals.
- Assisted pulmonologist by performing peak flows and spirometry testing.
Practice Assistant (Externship)
Boston Medical Center
10.2011 - 12.2011
- Obtained patients vitals, triaged, and documented charts.
- Assisted in minor procedures such as colposcopy, endometrial biopsy, IUD insertions etc.
- Assisted in antenatal non-stress testing.
Education
Medical Interpreter Program
North Shore Community College
Lynn, MA05.2012
Medical Assistant Program
Everest Institute
Chelsea, MA12.2011
High School Diploma - undefined
Salem High School
Salem, MA01.2004
Skills
- Schedule development
- Waste reduction
- Risk management
- Task delegation
- Conflict resolution
- Epic/Microsoft experience
- Operations management
- Relationship building
- Department organization
- Staff management
- Inventory oversight
- Processes and procedures
- Performance management
- Team building
- Process improvement
- Workflow management
- Coaching and mentoring
- Priority management
- Quality control
- Customer service
- Staff education
- Safety protocols
- Documentation and reporting
Certification
- Certified Medical Interpreter
Languages
Spanish
Native or Bilingual
Timeline
Pediatric/Primary Care Supervisor I
Atrius Health
05.2023 - Current
Medical Secretary
Pediatric Associates of Greater
02.2014 - 02.2017
Team Leader - Operations Management
Atrius Health
04.2013 - 05.2023
Practice Assistant (Externship)
Boston Medical Center
10.2011 - 12.2011
Clinical Assistant II
Lynn Community Health Center
06.2011 - 04.2013
Medical Assistant Program
Everest Institute
High School Diploma - undefined
Salem High School
Medical Interpreter Program
North Shore Community College
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