Ivy Watroba
Goshen
Summary
With a proven track record at Millstone Farm Market, I excel in enhancing customer satisfaction and streamlining operations. My expertise in staff training and inventory management, coupled with a friendly demeanor and exceptional work ethic, significantly boosts productivity and client loyalty. I adeptly balance customer service excellence with efficient work coordination, achieving notable improvements in workplace efficiency.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail.
Trustworthy and dedicated Cashier with 6 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Childcare professional prepared to provide high-quality care and support. Proven history of fostering positive relationships and creating structured routines for children. Known for adaptability and teamwork, ensuring collaborative and harmonious home environment. Proficient in child safety, meal preparation, and educational activities.
Experienced Deli Associate that brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Donut Baker
Mike Wissemann
09.2020 - Current
- Contributed to the overall success of the bakery by actively seeking opportunities for process improvements and implementing changes that led to increased productivity and profitability.
- Reduced waste by properly storing unused ingredients and dough, contributing to cost savings for the bakery.
- Demonstrated flexibility in adapting to changes in daily production schedules or customer orders, maintaining a solutions-focused mindset throughout challenges.
- Sustained high levels of efficiency during peak business hours by prioritizing tasks effectively amidst time constraints.
- Assisted in inventory management to ensure adequate ingredient supplies were available for daily production needs.
- Optimized workflow by maintaining baking equipment regularly, reducing downtime due to malfunctions or repairs.
- Delivered exceptional customer service when assisting patrons at the counter or answering inquiries regarding donut ingredients or preparation techniques.
- Increased customer satisfaction by maintaining a clean and organized work environment, ensuring food safety standards were met.
- Assisted in staff training by sharing expert knowledge of donut production processes with new team members, ensuring quality standards were consistently met.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Upheld strict adherence to local health code regulations during all stages of production, ensuring safe consumption for customers with allergies or dietary restrictions.
- Enhanced product quality by carefully measuring ingredients and following precise recipes for various donut flavors.
Butcher
Dave Wissemann
01.2021 - 12.2024
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Wrapped meat produce to maintain quality, freshness and condition.
- Adhere to safety and cleanliness standards and maintained equipment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Ensured quality control measures were consistently met throughout the butchering process.
- Managed inventory effectively, minimizing waste through proper rotation and storage practices.
- Reduced wait time for customers through efficient multitasking during peak hours.
- Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
- Increased sales by offering personalized customer service, recommending suitable cuts of meat and sharing recipe ideas.
- Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
- Resolved delivery discrepancies to maintain accurate stock and finances.
- Implemented creative merchandising ideas to attract customers and promote special offers, resulting in increased sales.
- Mastered variety of butchering techniques for beef, pork, poultry, and game, offering wide range of products.
- Provided personalized service by remembering regular customers' preferences and making recommendations based on their tastes.
- Maintained high standards of cleanliness and organization in butchery area, ensuring hygienic environment for food preparation.
- Educated customers on different cuts of meat and recommended cooking methods, enhancing their shopping experience.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Deli Associate
Dave Wissemann
01.2020 - 12.2024
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Contributed to positive customer experiences by promptly addressing concerns and providing knowledgeable product recommendations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
- Developed strong rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
- Increased deli sales through the effective promotion of featured items and specials.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Documented customer orders and conveyed special requests to kitchen staff.
- Accurately operated cash register to process customer payments.
- Observed customer purchases in line and differentiated between standard portions.
Cashier
Dave Wissemann
04.2019 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Nanny/Babysitter
Kristyn Korpita
08.2022 - 02.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Regularly traveled with family to help with vacation activities and childcare.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Provided developmentally appropriate activities for children.
- Supervised children on playground to help develop physical and social skills.
- Transported children to and from activities using personal or family vehicle.
- Encouraged positive behavior and manners through example and gentle guidance.
- Supported educational development by assisting with homework and school projects.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Monitored progress in self-care tasks, encouraging independence.
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
CSA
Dave Wissemann
06.2023 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Answered customer questions about product availability and shipment times.
- Went to drop-off locations and provided local produce
Daycare Assistant Teacher
Emmy Phelps
09.2019 - 04.2020
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Kept notes of behavior issues, food served, and medications administered to children.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Incorporated music and play into developmentally appropriate activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Implemented positive discipline techniques to encourage responsible behavior among students consistently.
- Fostered creative expression among children through art projects, dramatic play opportunities, and music exploration activities.
- Contributed to the development of students'' behavioral skills by addressing individual concerns with patience and understanding.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Strengthened parent involvement in the educational process through effective communication strategies and family-centered activities.
- Supported special needs students effectively with tailored instructional strategies designed specifically for their unique learning requirements.
- Improved communication between parents and staff by providing regular updates on student progress and upcoming events.
- Enhanced learning environment by creating and implementing age-appropriate lesson plans and activities.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Kept children between ages of 8 months old and 5 years old, safe and secure with vigilant oversight.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Utilized creative teaching strategies to engage students in classroom.
Dance Teacher
Beth Foley
09.2016 - 10.2018
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Enhanced student performance by implementing creative and engaging dance routines.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Promoted creative expression to encourage students to explore dance as art and self expression through movement.
- Created a safe and inclusive environment where students felt comfortable expressing themselves through dance, regardless of their background or experience level.
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Encouraged creativity through improvisation exercises and composition assignments, allowing students to express themselves artistically beyond traditional technique instruction.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Organized and directed annual dance recitals, showcasing students' talents and hard work to community and peers.
- Engaged parents and guardians in learning process, enhancing supportive community for student development.
- Fostered partnerships with local businesses for fundraising events, securing resources for student costumes and recital sets.
- Enhanced students' understanding and love for dance by designing and implementing diverse and inclusive curriculum tailored to various skill levels.
Camp Counselor
Marissa Spaulding
05.2018 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Implemented rules and regulations to enforce discipline and compliance.
- Encouraged team building to increase camaraderie, trust and rapport.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Boosted camp morale, organizing entertaining and educational evening programs.
- Enhanced camper engagement with innovative outdoor activities, leading to memorable summer experience.
- Strengthened parental trust and satisfaction through regular, detailed communication regarding campers' well-being and progress.
- Sustained high standards of hygiene and safety, conducting thorough checks and implementing preventive measures.
- Supported campers' personal growth by providing consistent emotional and social support.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Provided feedback and guidance to program participants regarding progress and development.
Painter
Mike Wissemann
04.2022 - 11.2022
Education
High School Diploma -
Pioneer Valley Regional School
Northfield, MASkills
- Work ethic and integrity
- Order taking
- Friendly and likeable
- Work coordination
- Staff/Employee training
- Patience and empathy
- Accurate cash handling
- Time management/safety skills
- Team work/collaboration
- Customer service/Assistance
- Hard-working
- Child safety
Certification
- Professional Childcare Certification – Council for Professional Recognition or National Early Childhood Program Accreditation.
- CPR/AED Certification
Languages
English
Full Professional
Timeline
CSA
Dave Wissemann
06.2023 - 09.2023
Nanny/Babysitter
Kristyn Korpita
08.2022 - 02.2024
Painter
Mike Wissemann
04.2022 - 11.2022
Butcher
Dave Wissemann
01.2021 - 12.2024
Donut Baker
Mike Wissemann
09.2020 - Current
Deli Associate
Dave Wissemann
01.2020 - 12.2024
Daycare Assistant Teacher
Emmy Phelps
09.2019 - 04.2020
Cashier
Dave Wissemann
04.2019 - 12.2024
Camp Counselor
Marissa Spaulding
05.2018 - 08.2018
Dance Teacher
Beth Foley
09.2016 - 10.2018
High School Diploma -
Pioneer Valley Regional School
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