Izadora Souza
Acton
Overview
3
3
years of professional experience
Work History
PCA
Jim Thompson
Acton, MA
08.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Played games with the patient.
Head Hostess
Classic Kitchen Cafe
Westford, MA
03.2024 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times..
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
Cashier
Market Basket
Westford, MA
08.2022 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
No Degree -
Acton Boxborough Regional High School
Acton, MaSkills
- Guest service
- Reservation coordination
- Exceptional communication
- Table bussing
- Greeting and seating
- Menu memorization
- Strong leadership
- Customer service expertise
- Greeting guests
- Food running
- Server support
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
PCA
Jim Thompson
08.2024 - Current
Head Hostess
Classic Kitchen Cafe
03.2024 - Current
Cashier
Market Basket
08.2022 - 07.2024
No Degree -
Acton Boxborough Regional High School