Izzy Zagrobski
Boston
Summary
Dynamic professional with expertise in guest relations and operational efficiency. Proven ability to manage entrance flow and server workloads to enhance service delivery. Strong collaborative skills and adept at multitasking to ensure exceptional dining experiences. I love to be around people and engage in conversations. I always make sure that the customer is in the right and that I provide all their needs. I am a very energetic person and am always determined to get things done and get them done well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Bravo By The Sea
Boston
2024.08 - Current
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
After-School Care Provider
Mnachester Essex Elementray school
Boston
2024.01 - Current
- Cared for children in institutional settings.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Maintained safe play environment.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Planned and implemented engaging activities to encourage creativity and expression.
- Provided guidance to children on homework assignments and projects; helping them understand difficult concepts.
- Organized recreational activities, such as games and crafts, to engage the children.
- Assisted children in development of social, communication and problem-solving skills.
Babysitter
Kate reed
Boston
2020.01 - Current
- Engaging in age-appropriate activities like reading stories or playing games.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Responsibly watched children while parents were out.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Instructed children in eating, resting and restroom habits.
- Maintaining a positive attitude while being patient and understanding with the children.
- Assisting with meals, snacks, and bedtime routines for the children.
- Tailoring activities based on the individual needs of each child under care.
- Used organization and time management skills to multitask and keep children on set schedules.
Ice Cream Server
White Farms (GLO)
Boston
2022.03 - 2023.10
- Maintained safe food handling practices to prevent germ spread.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
- Greeted customers and provided menu information.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Provided excellent customer service, addressing inquiries and resolving complaints promptly.
Education
High School Diploma -
Manchester Essex High
Manchester MA2026-06
Skills
- Customer service
- Time management
- Food safety
- Team collaboration
- Child development
- Activity planning
Affiliations
- I have played soccer my whole life and throughout high school, was still able to maintain a job
- In many clubs at school
- Volunteered at various food drives
Certification
- CPR certified
References
References available upon request.
Timeline
Restaurant Hostess
Bravo By The Sea
2024.08 - Current
After-School Care Provider
Mnachester Essex Elementray school
2024.01 - Current
Ice Cream Server
White Farms (GLO)
2022.03 - 2023.10
Babysitter
Kate reed
2020.01 - Current
High School Diploma -
Manchester Essex High