JANICE WILLIAMS
Taunton
Summary
Self-motivated professional highly experienced in customer service. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Elements Massage
Canton
09.2024 - 04.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Receptionist
Massage Envy
Norwell
01.2021 - 03.2024
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate management
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events
- Received, sorted and forwarded incoming mail
- Used sign-in sheets and other check-in procedures to track visitors on premises
- Signed for incoming deliveries and notified employees of packages
- Handled frequent work process interruptions with flexibility and poise
- Kept reception and common areas clean, removing trash and straightening signs and couches
Dietary Aide
North End Nursing And Rehab
Boston
06.2018 - 07.2019
- Protected patient information, adhering to confidentiality practices
- Reported hazardous conditions and incidents to the supervisor
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Prepared meals for patients according to dietary needs and manager guidelines
- Maintained kitchen equipment and reported malfunctions to facility managers
- Provided excellent customer service to residents, staff, and families
- Set up tables and place settings in dining areas for patient meals
- Delivered dishes and meal trays to patient rooms during scheduled times
- Cleaned food stations and bars and washed dishes and silverware after use
- Checked meal trays for compliance with diet modifications
Crew Member
AMC Lowes Theatre
Boston
11.2017 - 07.2018
- Recommended menu items according to customer preferences and dietary restrictions
- Placed orders into POS systems and handled cash and credit transactions
- Scrubbed and polished counters, cleaned glasses, dishes and fountain equipment
- Organized eating, service and kitchen areas
- Cleaned seating areas and walkways in theaters
- Maintained capacity and controlled areas during high volume
Dietary Aide
Harborlights Nursing And Rehabilitation
02.2016 - 07.2017
- Set up tables and place settings in dining areas for patient meals
- Provided excellent customer service to residents, staff, and families
- Protected patient information, adhering to confidentiality practices
- Cleaned food stations and bars and washed dishes and silverware after use
- Checked meal trays for compliance with diet modifications
- Delivered dishes and meal trays to patient rooms during scheduled times
Education
HIGH SCHOOL DIPLOMA - Facilities And Property Management
Madison Park Technical Vocational High School
Roxbury, MA06-2018
Skills
- Multi-line phone operation
- Office organization
- Data entry
- Team collaboration
- Time management
- Conflict resolution
- Telephone etiquette
- Initiative-taking
- Multitasking and organization
Timeline
Front Desk Receptionist
Elements Massage
09.2024 - 04.2025
Receptionist
Massage Envy
01.2021 - 03.2024
Dietary Aide
North End Nursing And Rehab
06.2018 - 07.2019
Crew Member
AMC Lowes Theatre
11.2017 - 07.2018
Dietary Aide
Harborlights Nursing And Rehabilitation
02.2016 - 07.2017
HIGH SCHOOL DIPLOMA - Facilities And Property Management
Madison Park Technical Vocational High School