Jack Kuhn
Dorchester
Summary
Results-driven Service Center Specialist with 2 years in insurance solutions and customer service. Strong background in direct sales, marketing, and client relationship management. Consistently exceeded sales goals while enhancing customer satisfaction through effective use of company software and generative AI tools. Committed to building lasting relationships and fostering professional networks.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Service Center Representative
Plymouth Rock Assurance
Boston
09.2024 - Current
- Risk analysis: Customizing Personal Line insurance plans to properly assess the clients' risk and long-term goals.
- Insurance Producer: Successfully serviced a portfolio of over 100 active agencies.(e.g., AJG, Hub intl, World). A high amount of inbound and outbound calls each day, resulting in cross sell/spin off opportunities. Exceeding sales metrics often, averaging over 5 sold policies a month.
- Customer Service: Committed to providing exceptional Customer Service. Often looking to provide cross-functional support between departments. Customer satisfaction KPI exceeded goal for 2025 at 93%. Currently meeting all metrics and goals in 2026
- Digital proficiency: Utilized Customer Relationship Management platforms. (e.g., Agencyzoom, Policy STAR, Agent Web). Applied generative AI tools like ChatGPT, Claude, or industry-specific bots. AI used to summarize policy documents, and automate repetitive administrative tasks
Administrative Assistant
Palladion Services
Boston
12.2023 - 09.2024
- Coordinated scheduled tours for leasing office, finalizing listings and initiating lease/application processes to streamline operations.
- Delivered concierge services for tenants, including arranging transportation to Boston Airport and assisting with heavy lifting of packages and luggage.
- Utilized the in-house PMS system to manage all packages for tenants. Used PMS system for guest access, and parking.
- Assisted maintenance team in building strong tenant relationships through effective communication and support.
Salad Chef
Puritan & Co.
Cambridge
09.2022 - 12.2023
- Trained new staff on salad preparation techniques and kitchen safety protocols to ensure consistent quality and adherence to safety standards.
- Monitored ingredient inventory and communicated needs to kitchen management to maintain optimal stock levels and prevent shortages.
- Operated the Toast POS System efficiently. Handled over 50 orders per hour while managing 100+ covers per night.
- Collaborated with manager to develop engaging content for multiple social media platforms, enhancing brand visibility and customer engagement.
Salad Chef
Season to Taste
Cambridge
04.2021 - 09.2022
- Prepared fresh salads using high-quality ingredients and seasonal produce.
- Collaborated with chefs to curate dishes and develop trendy visual narratives for social media to engage customers.
- Supported servers by refilling drinks and addressing customer needs to ensure a positive dining experience.
Education
Bachelor of Science Degree - Marketing
Fisher College
Boston, MA05-2023
Skills
- CRM Software
- Policy STAR
- Quoting Software
- Agencyzoom
- DocuSign
- Underwriting Guidelines
- Adobe Acrobat
- Microsoft 365
- Continuing Education
- Problem Solving
- Attention to detail
- Time Management
- Call handling
- Empathy
- Networking
- Attention to detail
- Call handling
- Active listening
Certification
- Property & Casualty (P&C) Insurance License | State of Massachusetts
License # 21406538 | Issued 2024
Timeline
Service Center Representative
Plymouth Rock Assurance
09.2024 - Current
Administrative Assistant
Palladion Services
12.2023 - 09.2024
Salad Chef
Puritan & Co.
09.2022 - 12.2023
Salad Chef
Season to Taste
04.2021 - 09.2022
Bachelor of Science Degree - Marketing
Fisher College