Jackeline Lopez
Brockton
Summary
Bilingual (English/Spanish) School Liaison with 5+ years of experience supporting families in navigating educational systems, including IEP processes, CRA involvement, and community-based services. Skilled in family advocacy, school collaboration, and program development. Proven ability to lead parent engagement initiatives, build community partnerships, and improve access to educational and behavioral health resources for diverse families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
School Liaison
United Way Greater Plymouth County – Family Resource Center
Brockton, MA
04.2024 - Current
- Serve as a key liaison between families, schools, and community agencies to address educational, behavioral, and social-emotional needs
- Support families in navigating school systems, including IEP development, evaluations, and advocacy during school meetings
- Develop and lead parent-focused workshops and trainings, including initiatives focused on IEP readiness, advocacy skills, and family empowerment
- Collaborate with school personnel, clinicians, and community partners to identify barriers and coordinate effective support plans
- Provide one-on-one guidance to families, helping them understand their rights and access appropriate services
- Organize and facilitate support groups and community events to increase engagement and resource awareness
- Strengthen partnerships across Plymouth County to expand access to Family Resource Center services
School Liaison
Eliot Family Resource Center – Everett, MA
Everett, MA
02.2023 - 04.2024
- Partnered with local school districts to support families in navigating complex educational systems, including IEP evaluations and services
- Advocated for parents in school meetings, ensuring understanding of rights and effective communication with school personnel
- Connected families to academic, behavioral, and community resources to support student success
- Led parent support groups (35+ participants) and evidence-based parenting classes
- Collaborated with school staff and community providers to address systemic barriers impacting attendance and outcomes
Family Partner
Eliot Family Resource Center – Everett, MA
Everett, MA
11.2020 - 02.2023
- Supported families involved in CRA cases by coordinating with clinicians and participating in meetings
- Provided bilingual (Spanish/English) advocacy and interpretation during school and CRA meetings
- Educated parents on CBHI services and system navigation
- Assisted families with referrals, applications, and access to community resources
- Facilitated parenting groups, including Nurturing Fathers and Nosotras
- Maintained detailed documentation in CRM systems
Family Partner
North Suffolk Mental Health – Revere, MA
Revere, MA
01.2019 - 04.2020
- Provided parent mentoring, coaching, and advocacy support
- Prepared families for IEP, CPT, DCF, and school meetings
- Connected families to community-based services and resources
- Educated parents on child diagnoses and care team roles
- Completed clinical documentation and supported wraparound care planning
Education
Community Support Worker Certification -
Quincy College
01-2023
GED - undefined
Choice Through Education
01-2011
Skills
- Family Advocacy & Support
- IEP Navigation & Educational Advocacy
- CRA Case Support
- Community Resource Coordination
- Program Development & Group Facilitation
- Parent Coaching & Psychoeducation
- Parent engagement
- Teamwork and collaboration
- Bilingual Communication (English/Spanish)
- CRM Systems & Data Entry
- Mandated Reporter (51A Certified)
- NAPPI Certified
Certification
- NAPPI (Non-Abusive Psychological and Physical Intervention)
- Mandated Reporter (51A)
- Anger Management Training
- Nurturing Fathers Evidenced Based Parenting Curriculum
Languages
English (Fluent)
Spanish (Fluent)
Timeline
School Liaison
United Way Greater Plymouth County – Family Resource Center
04.2024 - Current
School Liaison
Eliot Family Resource Center – Everett, MA
02.2023 - 04.2024
Family Partner
Eliot Family Resource Center – Everett, MA
11.2020 - 02.2023
Family Partner
North Suffolk Mental Health – Revere, MA
01.2019 - 04.2020
GED - undefined
Choice Through Education
Community Support Worker Certification -
Quincy College