JACQUELIN NICKERSON
Fall River
Summary
Enthusiastic Certified Veterinary Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of both hospital management and technical skills. Motivated to learn, grow and excel in a new environment.
Overview
9
9
years of professional experience
Work History
Shift Lead
New Bedford Veterinary Hospital
10.2022 - 09.2023
- Trained and mentored new employees to maximize team performance.
- Restrained animals to protect veterinarians from potential harm.
- Administered medications to animals in treatment and documented changes in condition.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Collected and prepared specimens for laboratory testing.
- Responded to and resolved customer questions and concerns.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Primary surgical nurse, maintained cleanliness and sterility of all surgical instruments as well as monitoring patients throughout anesthesia.
Hospital Manager
Braintree Veterinary Care
10.2020 - 10.2022
- Coordinated review, revision and creation of operational policies.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Shift Lead
Braintree Veterinary Care
06.2020 - 10.2020
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Kept employees operating productively and working on task to meet hospital needs.
- Tracked receipts, employee hours and inventory movements.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Veterinary Technician
Banfield
10.2014 - 06.2020
- Providing excellent customer service and performing triage.
- Enthusiastically performs tasks that were outside of my job description.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Helped train new employees with the guidance of management.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted other branches during transitional periods of their hospital.
- Performs bi-yearly safety protocols on radiology equipment.
Education
Associate of Science - Veterinary Technology
Penn Foster
Scranton, PA01.2020
Associates of Arts - Business
Dean College
Franklin, MA05.2012
Skills
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Anesthetics
- Laboratory Assessments
- Surgical Monitoring
- Venipuncture
- Pet Owner Education
- Radiology
Timeline
Shift Lead
New Bedford Veterinary Hospital
10.2022 - 09.2023
Hospital Manager
Braintree Veterinary Care
10.2020 - 10.2022
Shift Lead
Braintree Veterinary Care
06.2020 - 10.2020
Veterinary Technician
Banfield
10.2014 - 06.2020
Associate of Science - Veterinary Technology
Penn Foster
Associates of Arts - Business
Dean College
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