JACKSON SWINIARSKI
SALEM
Summary
Versatile operations lead with a Bachelor of Science in Business Administration, adept at enhancing customer experiences and team dynamics. Extensive experience in staffing, scheduling, and executing events, combined with strong problem-solving and communication skills. Committed to fostering a positive environment that drives sales and operational efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager | Operations Lead
Dynasty Sports & Framing
Peabody
10.2024 - Current
- Lead daily operations for a retail store, supervising and scheduling staff to ensure efficient coverage and performance
- Assign and oversee tasks to meet sales and operational goals
- Conduct interviews, hire and onboard new employees
- Resolved employee and customer issues to foster a positive work environment
- Developed new business opportunities that enhanced employee success and boosted customer engagement
- Coordinated high-profile client events with professional athletes and agents, enhancing customer engagement and driving revenue growth
Retail Sales Associate | Keyholder
Dynasty Sports & Framing
Peabody
02.2023 - 10.2024
- Guided customers in product selection and purchases, enhancing overall shopping satisfaction
- Assisted customers in finding and selecting sports merchandise.
- Managed inventory and processed transactions using POS systems
- Shipped packages and fulfilled customer orders accurately and efficiently
- Collaborated with team members to support retail events and promotions
- Organized merchandise displays to enhance customer shopping experience.
- Maintained store cleanliness and organization throughout shifts.
Kayak Guide | Retail Associate
Northshore Adventures and Outdoors Center
03.2022 - 09.2022
- Guided groups through kayak tours, prioritizing safety and enhancing overall enjoyment.
- Maintained and inspected equipment to ensure optimal performance and safety standards.
- Collaborated with team members to streamline tour operations and improve guest satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed rental transactions and booked reservations via telephone or in person
Student Co-Op Worker (CW1) to Construction Worker 2
John A. Penney & Company
Cambridge
10.2019 - 03.2020
- Assisted in construction of industrial building, enhancing electrical skills and knowledge
- Managed materials, installed switches and outlets, and ran wiring to ensure project completion
- Utilized electrical power tools to perform tasks efficiently and safely
- Worked full time every other week while studying High School academics on off weeks then hired full time after graduation
Referee, Customer Assistance Associate, Cashier
Monkey Joe's
Danvers
03.2019 - 12.2019
- Oversaw facility for safety compliance and effective crowd control during peak times
- Engaged with customers to deliver outstanding service and resolve inquiries
- Processed guest check-ins and managed cashier transactions to ensure smooth customer experiences
Education
Bachelor of Science - Business Administration - Management
Salem State University
Salem, MA05-2026
Diploma & Certificate of Occupational Proficiency - Electricity, Massachusetts D.E.S.E. Chapter 74 Electrical Construction Curriculum, Massachusetts D.E.S.E. Academic Curriculum
Essex North Shore Agricultural And Technical School
Hawthorne, MA01-2020
Skills
- Operations management
- Inventory Control
- Sales Strategies
- POS systems
- Scheduling & Staffing
- Proficiency in Microsoft Office
- Team Leadership & Supervision
- Multitasking
- Problem solving
- Customer service excellence
- Interpersonal communication
- Conflict Resolution
- Strategic thinker
- Positive demeanor
Certificates And Awards
- Garth G. Tolman Tradesman Memorial Award Scholarship, 2020
- Essex County Sheriff's Department Scholarship, 2024/25
Timeline
Store Manager | Operations Lead
Dynasty Sports & Framing
10.2024 - Current
Retail Sales Associate | Keyholder
Dynasty Sports & Framing
02.2023 - 10.2024
Kayak Guide | Retail Associate
Northshore Adventures and Outdoors Center
03.2022 - 09.2022
Student Co-Op Worker (CW1) to Construction Worker 2
John A. Penney & Company
10.2019 - 03.2020
Referee, Customer Assistance Associate, Cashier
Monkey Joe's
03.2019 - 12.2019
Bachelor of Science - Business Administration - Management
Salem State University
Diploma & Certificate of Occupational Proficiency - Electricity, Massachusetts D.E.S.E. Chapter 74 Electrical Construction Curriculum, Massachusetts D.E.S.E. Academic Curriculum
Essex North Shore Agricultural And Technical School