Jaclyn Gikis
Attleboro
Summary
Strategic Senior Director recognized for driving productivity and achieving operational efficiency. Expertise in leadership development, operational strategy, and financial management. Proven ability to enhance communication and problem-solving skills, facilitating effective project execution and team collaboration. Experienced nursing leader committed to fostering interdisciplinary teamwork to improve patient care and safety outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Director of Quality and Behavioral Health Services
Boston Medical Center- South
Brockton
02.2022 - Current
- Provide 24/7 quality, regulatory, and safety oversight for a 224 DPH licensed care facility including, Risk Management and Infection Control.
- Promoted a culture of collaboration among staff members through regular communication, feedback, and recognition.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data and forecasted business results for upper management.
- Directed operations to improve efficiency and increase profit margins.
- Facilitated collaboration across service lines to enhance performance improvement and patient safety.
- Established Performance Improvement Committee to implement strategies reducing Hospital Acquired Infections.
- Reviewed Quality Scorecard monthly, addressing outliers with targeted action plans.
- Achieved success in Triennial Joint Commission Survey conducted in April 2024.
- Coached administrative leaders and front-line teams to foster a quality-driven organizational culture.
- Assisted in architectural planning and safety protocols for a future behavioral health facility for the Steward Healthcare System.
- Educate new staff on the Columbia Suicide Assessment, Quality, and Risk mission and goals.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
- Analyzed financial performance metrics and identified areas for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with stakeholders across multiple departments to develop innovative strategies for problem solving.
Patient Care Director/ Program Director- Senior Behavioral Health
Good Samaritan Medical Center
Brockton
08.2016 - 02.2022
- Directed 24/7 operations of 16-bed geropsychiatric unit, overseeing Nursing, Occupational Therapy, and Case Management teams.
- Managed departmental budgets and staffing in compliance with TJC and DMH regulations.
- Prepared for regulatory visits ensuring adherence to compliance requirements.
- Established 'Stationing Protocol' to decentralize nurse’s station, reducing incidents by 50%.
- Developed strategies that minimized falls and unnecessary 1:1 observer usage within unit.
- Served as quality resource for in-patient behavioral health units, sharing safety initiatives across Steward System.
- Collaborated with finance services on utilization review, maximizing revenue recovery through investigations and appeals.
- Operationalized hospice unit during COVID-19 pandemic, maintaining continuity of care despite challenges.
Interim Behavioral Health Patient Care Director- ED Psych Services
Good Samaritan Medical Center
Brockton
12.2019 - 04.2020
- Oversaw operational management and staff of Behavioral Health ED (POD A).
- Supervised 1:1 observers and behavioral health nurses to ensure compliance.
- Monitored violent restraint applications and performed chart audits for CMS documentation adherence.
- Educated staff on Trauma Informed Care, restraint reduction, and de-escalation techniques.
- Acted as liaison among management teams across multiple organizational departments.
- Provided crisis intervention services to ensure client safety and resource access.
- Evaluated patients for psychiatric services and prescribed psychotropic medications.
- Collaborated with community resources to enhance client referrals and service access.
Nursing Manager
Madonna Manor Skilled Nursing Facility
North Attleboro
03.2015 - 08.2016
- Managed 48-bed, high-acuity skilled nursing unit specializing in chronic disease and mental health care.
- Collaborated with Medical Director and Director of Nursing to enhance patient care strategies.
Registered Nurse/Charge RN Emergency Department/ ICU
Sturdy Memorial Hospital
Attleboro
06.2005 - 03.2015
- Delivered emergent and critical care to patients in ED and ICU through holistic, patient-centered approach.
- Supervised operations as charge nurse for 14-bed medical/surgical ICU.
- Led palliative and end-of-life services, enhancing team knowledge and patient experience.
- Inducted into Patient Satisfaction Committee to advocate for patient needs.
- Evaluated patient conditions, identified complications, and coordinated comprehensive treatment plans.
- Collaborated with multidisciplinary healthcare teams to develop tailored treatment strategies for patients.
Registered Nurse/ Triage and Trauma- Level 1 Certified
Rhode Island Hospital
Providence
01.2002 - 06.2005
- Delivered emergent and trauma care to patients with acute and critical conditions.
- Assessed patient needs, prioritized treatment, and maintained efficient patient flow.
- Facilitated orientation and onboarding for nursing assistants, paramedic students, and new nursing staff.
- Responded swiftly to emergencies, delivering expert care and life-saving interventions.
Education
National Council of Certified Dementia Practitioners (CDP) -
05.2025
Master of Science in Nursing (MSN) - Gerontology
Cappella University
Minneapolis, MN01.2016
Bachelor of Science (BSN) - Nursing
Rhode Island College
Providence, RI01.2003
Skills
- Behavioral health services
- Critical care nursing
- Long-term care management
- Patient safety and quality
- Risk management
- Regulatory compliance
- Clinical operations
- Crisis intervention
- Administrative oversight
- Performance management
- Process improvement
Websites
Certification
National Council of Certified Dementia Practitioners (CDP), 01/01/18, Present
Accomplishments
- CDP Certification, #236036
- Florence Nightingale Award for 'Outstanding Nurse', 2014- Sturdy Memorial Hospital-Peer Nomination
- Presidents Award for 'Living the Care's Values', 2017- Good Samaritan Medical Center
- Safety Hero Award, 2019- Good Samaritan Medical Center
Personal Information
Title: Senior Director of Quality and Behavioral Health Services
Timeline
Senior Director of Quality and Behavioral Health Services
Boston Medical Center- South
02.2022 - Current
Interim Behavioral Health Patient Care Director- ED Psych Services
Good Samaritan Medical Center
12.2019 - 04.2020
Patient Care Director/ Program Director- Senior Behavioral Health
Good Samaritan Medical Center
08.2016 - 02.2022
Nursing Manager
Madonna Manor Skilled Nursing Facility
03.2015 - 08.2016
Registered Nurse/Charge RN Emergency Department/ ICU
Sturdy Memorial Hospital
06.2005 - 03.2015
Registered Nurse/ Triage and Trauma- Level 1 Certified
Rhode Island Hospital
01.2002 - 06.2005
National Council of Certified Dementia Practitioners (CDP) -
Master of Science in Nursing (MSN) - Gerontology
Cappella University
Bachelor of Science (BSN) - Nursing
Rhode Island College