Jacob Mercedes
Salem
Summary
Proven to enhance customer satisfaction and efficiency at Lowe's Home Improvement, I bring strong customer service and cash register operation skills. Demonstrated ability to work under pressure, achieving positive feedback through exceptional service and teamwork. Skilled in adapting to fast-paced environments, I embody reliability with a keen willingness to learn and grow.
Overview
2
2
years of professional experience
Work History
Cashier
Lowe's Home Improvement
07.2024 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
Admissions
3 Step Sports (Seasonal)
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Also Provided Bookkeeping and Scorekeeping Services
Shuttle Driver
Northern Essex Community College
11.2023 - 04.2024
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to and from School Locations.
- Operated with safety and skill to avoid accidents and delays.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
- Navigated through high-traffic areas skillfully, minimizing delays in arrival times for passengers'' convenience.
Education
No Degree - Finance
Suffolk University
Boston, MANo Degree - Studying Business
Northern Essex Community College
Haverhill, MAHigh School Diploma -
St John's Prep
Danvers, MA05-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Willingness to learn
- Good Communicator
- Team collaboration
- Time management skills
- Cash register operation
- Reliability and punctuality
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Cashier
Lowe's Home Improvement
07.2024 - Current
Shuttle Driver
Northern Essex Community College
11.2023 - 04.2024
Admissions
3 Step Sports (Seasonal)
03.2023 - Current
No Degree - Finance
Suffolk University
No Degree - Studying Business
Northern Essex Community College
High School Diploma -
St John's Prep
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