Jacob Weaver
Plymouth
Summary
Dynamic team player with a positive attitude and strong customer service skills. Successfully enhanced customer satisfaction through effective complaint resolution and collaboration. Proven ability to streamline processes and improve training efficiency, ensuring high standards in fast-paced environments. Committed to fostering teamwork and achieving operational excellence.
Overview
6
6
years of professional experience
Work History
Team Member
Dunkin' Donuts
Plymouth, MA
05.2026 - Current
- Streamlined inventory management processes, reducing waste and optimizing supply usage.
- Led daily team meetings to communicate goals, share updates, and foster teamwork among staff members.
- Developed training materials for onboarding new employees, improving overall training efficiency.
- Monitored compliance with food safety regulations, ensuring high standards were consistently met across operations.
- Improved customer satisfaction by quickly helping each person find desired items.
Kitchen Staff Member
Lucky Finn Cafe
Hanover, MA
03.2026 - 05.2026
- Prepared and assembled food items according to menu specifications.
- Maintained cleanliness and organization in kitchen and storage areas.
- Assisted in inventory management, tracking supplies and minimizing waste.
- Collaborated with team members to optimize workflow during peak hours.
Team Member
Chick-fil-A
Plymouth, MA
08.2020 - 02.2026
- Collaborated with team to ensure efficient food preparation and service during peak hours.
- Trained new team members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of dining area and kitchen facilities.
- Implemented strategies to enhance customer satisfaction through attentive service and prompt resolution of issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Volunteer
Boys and Girls Club
Plymouth, MA
11.2024 - 02.2025
- Organized and facilitated engaging educational programs for youth development.
- Mentored at-risk youth, fostering positive relationships and personal growth.
- Collaborated with team members to plan community events enhancing club visibility.
- Developed and implemented strategies to improve program participation and retention.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
High School Diploma -
Plymouth North Highschool
Plymouth, MA05-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Cash handling
- Money handling
- Heavy lifting
- Complaint resolution
- Conflict resolution
Timeline
Team Member
Dunkin' Donuts
05.2026 - Current
Kitchen Staff Member
Lucky Finn Cafe
03.2026 - 05.2026
Volunteer
Boys and Girls Club
11.2024 - 02.2025
Team Member
Chick-fil-A
08.2020 - 02.2026
High School Diploma -
Plymouth North Highschool