Jacqueline Enes
Danvers
Summary
Efficient Medical Assistant/medical office assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant II
MGH-Danvers
02.2021 - Current
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Assistant/Receptionist
Lahey-Beverly
01.2020 - 02.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Improved office organization by maintaining accurate patient records and filing systems.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed Vitals and Documented
- Performed EKG and Scanned them in electronic chart
Education
Certificate of Technical Studies - Medical Assisting
Everest Institute
Chelsea, MA04-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Electronic health records
Certification
- CPR/AED Certification
- MA Driver's License
- Certified Medical Assistant NHA 2018
Languages
Portuguese
Full Professional
Spanish
Professional Working
Timeline
Medical Assistant II
MGH-Danvers
02.2021 - Current
Medical Assistant/Receptionist
Lahey-Beverly
01.2020 - 02.2021
- CPR/AED Certification
- MA Driver's License
- Certified Medical Assistant NHA 2018
Certificate of Technical Studies - Medical Assisting
Everest Institute
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