Jacqueline Evans
Boston
Summary
Results-driven leader skilled in administrative support and personnel management. Strong focus on developing training materials and facilitating communication to achieve strategic objectives.
Overview
11
11
years of professional experience
Work History
Department Leading Petty Officer
NTAG New England
07.2021 - Current
- Supervised seven Sailors and two civilians while providing administrative support for 212 Sailors and civilians.
- Developed training materials to enhance team efficiency and knowledge retention.
- Mentored junior personnel, fostering a culture of teamwork and continuous improvement.
- Facilitated communication between departments to ensure alignment on strategic objectives.
- Coordinated training programs for new personnel, enhancing team performance and knowledge retention.
- Mentored junior staff, fostering a collaborative environment and promoting professional growth.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Oversaw the Personnel Office managing two Sailors as Command Pay and Personnel Administrators (CPPA).
Command Pay and Personnel Administrator
U.S. Navy
01.2015 - Current
- Managed personnel records and maintained compliance with Navy regulations.
- Coordinated recruitment processes, enhancing candidate selection efficiency.
- Implemented training programs to improve Sailor development and retention.
- Assist with pay issues, personnel record changes, and travel voucher processes.
- Connect Sailors with support organizations for complex pay and personnel matters.
- Handle pay, personnel, and passenger transportation transactions at the command level.
- Inform command personnel about new Navy pay and personnel policies.
- Help ensure accurate and timely processing within the Navy Standard Integrated Personnel System (NSIPS).
- Mentored junior staff, fostering professional growth and operational excellence.
- Designed and implemented internal training for supervisors and other personnel.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Facilitated conflict resolution between team members, maintaining a harmonious work environment.
Administrative Clerk
U.S. Navy
01.2015 - Current
- Maintained accurate records of personnel and administrative documents.
- Processed incoming correspondence and routed to appropriate departments efficiently.
- Coordinated scheduling for meetings, appointments, and events across multiple teams.
- Streamlined office procedures to enhance workflow efficiency and reduce delays.
- Developed training materials to onboard new Sailors on administrative protocols.
- Supervised junior Sailors, providing guidance on daily tasks and responsibilities.
- Input data and processed system change to generate accurate reports.
- Communicated with commands via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for Sailors by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to commands.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Contributed to project success by providing administrative support to departments as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Arranged meetings and appointments and updated records to Leadership.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Supported auditors by efficiently compiling requested documentation.
- Boosted department efficiency with timely completion of assigned tasks.
- Boosted team productivity, organized weekly staff meetings to align on priorities and share updates.
Education
Bachelor of Science - Human Services
Florida State College
Jacksonville, Florida, FL08-2021
Bachelor of Arts - General Studies
Pensacola State College
Pensacola, FL05-2019
Skills
- Training and mentoring
- Operational planning
- Inventory management
- Personnel management
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Adaptability and flexibility
- Effective communication
Accomplishments
- Supervised team of 9 staff members.
- Achieved 90% by completing the National Inspection and Training (NIT) Inspection with accuracy and efficiency at NTAG New England.
- Supervised team of 5 Assistant UPCs.
- Supervised team of 3 SAPR VAs.
- Collaborated with team of 9 CPPAs in the processing MOB/DEMOBs, reenlistments/extensions, gains. transfers, separations/retirements, specials pay entitlements, leave administration, and supported SELRES in reviewing DTS for AT/ADT/IDTT at HSM-60 and COMUSNAVSO.
- Co-hosted and planned the first ever international maritime enlisted leadership symposium for 12 countries at COMUSNAVSO that led to strengthened partner nation relationships.
- JSOQ at HSM-60 and the Wing level
- Achieved Customer Service Person of the Year at NTAG New England 2024.
- Achieved End of Year Non Production winner 2025 at NTAG New England.
Timeline
Department Leading Petty Officer
NTAG New England
07.2021 - Current
Command Pay and Personnel Administrator
U.S. Navy
01.2015 - Current
Administrative Clerk
U.S. Navy
01.2015 - Current
Bachelor of Science - Human Services
Florida State College
Bachelor of Arts - General Studies
Pensacola State College