Jacqueline Levesque
Westport
Summary
Dedicated Electronic Service Representative with a strong focus on customer satisfaction and technical problem-solving. Proven track record of enhancing user experience and resolving inquiries efficiently.
Overview
36
36
years of professional experience
Work History
Electronic Service Representative/ Deposit Operati
St Anne’s Credit Uniom
2005.09 - 2025.12
- Provided exceptional customer support through phone and email communications, resolving inquiries efficiently.
- Assisted members in navigating online banking tools, enhancing user experience and satisfaction.
- Enhanced customer satisfaction by efficiently resolving technical issues related to electronic products and services.
- Communicated customer-related information, opportunities and problems to account managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Provided remote assistance to customers experiencing difficulties with their electronic devices, offering step-by-step guidance towards issue resolution.
Teller/Deposit Operations Clerk
Compass Bank
1990.03 - 2004.09
- Processed customer transactions efficiently and accurately, enhancing overall service quality.
- Assisted clients with account inquiries, ensuring satisfaction through effective communication.
- Managed cash drawer operations, maintaining precise balance throughout shifts.
- Trained new tellers on procedures and best practices, promoting team collaboration and efficiency.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
BMC Durfee
Fall River, MASkills
- Call center operations
- Customer satisfaction
Timeline
Electronic Service Representative/ Deposit Operati
St Anne’s Credit Uniom
2005.09 - 2025.12
Teller/Deposit Operations Clerk
Compass Bank
1990.03 - 2004.09
High School Diploma -
BMC Durfee