JACQUELINE MATOS
Northampton
Summary
. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Business Customer Service Representative
Trinity Health of New England
Waterbury
12.2022 - Current
- Processed patient information and updated records in electronic health systems.
- Scheduled appointments and coordinated communications between departments for seamless service.
- Participated in team meetings to discuss service improvements and enhance the patient experience.
- Referred patients to the appropriate contacts for more complex issues.
- Collected deposits or payments and arranged for billing.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
SWITCHBOARD OPERATOR
Trinity Health of New England
Waterbury
03.2020 - 12.2022
- Operated multi-line phone system to connect calls efficiently.
- Managed communications for various departments, ensuring timely connection and response.
- Assisted visitors by providing information and directing them to appropriate areas.
- Coordinated with healthcare staff to relay important messages, enhancing communication flow.
- Maintained accurate logs of calls and messages for record-keeping purposes.
- Provided exceptional customer service by addressing inquiries professionally.
- Trained new operators on switchboard procedures and communication protocols.
- Collaborated with team members to streamline call handling processes, improving overall efficiency.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Routed emergency calls to the appropriate department or personnel.
- Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
Education
Medical Administrative Assistant Certification - Medical Administrating
Naugatuck Valley Community College
Waterbury, CT08-2019
High School Diploma -
Edward A Reynolds West Side High School
Waterbury, CT06-1992
Skills
- Appointment scheduling
- Electronic health records
- Team collaboration
- Conflict resolution
- Attention to detail
- Interpersonal skills
- High-energy attitude
- Phone etiquette
- Fully bilingual
- Inbound and outbound calling
- Computer skills
- Patient records management
- Call handling procedures
- Effective communication
- Time management
- Professional phone voice
- Patient service excellence
- Call center experience
- Training new staff
- Healthcare communication
- Payment processing
Languages
Spanish
Professional
Timeline
Business Customer Service Representative
Trinity Health of New England
12.2022 - Current
SWITCHBOARD OPERATOR
Trinity Health of New England
03.2020 - 12.2022
Medical Administrative Assistant Certification - Medical Administrating
Naugatuck Valley Community College
High School Diploma -
Edward A Reynolds West Side High School