Jacqueline Santana
Milford
Summary
Dynamic healthcare professional prepared to excel in leadership roles within nursing, with a proven track record of enhancing patient care quality, and driving operational efficiencies. Recognized for cultivating collaborative team environments and adapting to the evolving demands of the healthcare landscape. Committed to achieving high standards and delivering exceptional results that positively impact patient outcomes. Passionate about leveraging expertise to inspire teams and implement innovative solutions in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Interim Assistant Nurse Director
Brigham and Women Hospital
Boston
11.2024 - Current
- Provide leadership and operational oversight for a 68-bed neuroscience intermediate care unit, ensuring delivery of safe, evidence-based, and patient-centered care.
- Assisted with the successful opening of a new unit, including workforce planning, hiring, and onboarding of new staff members.
- Hired and developed new employees to support unit expansion, fostering engagement and professional growth.
- Increased utilization of the hospital’s Departure Lounge from 7% to a peak of 53%, significantly improving patient throughput and bed availability.
- Supervise and support a multidisciplinary team of registered nurses and patient care assistants, promoting accountability, collaboration, and clinical excellence.
- Partner with nurse directors and hospital leadership to align unit practices with Magnet standards and organizational priorities.
- Lead quality improvement initiatives, including fall prevention and patient safety, achieving measurable improvements in staff compliance and patient outcomes.
- Manage staffing, scheduling, and resource allocation to optimize efficiency and maintain high clinical standards.
- Engage staff through authentic leadership, open communication, and a focus on professional development.
Nurse Assessor
Assuricare
Boston
2021 - Current
- Complete initial reviews of clients utilizing a Health Needs Assessment tool to identify the long-term care requirements of the client.
- Critically evaluated evidence and used logical reasoning to provide a comprehensive, informative, and accurate report for each client, specific to their condition.
Nurse in Charge
Brigham's & Women's Hospital
Boston
2018 - 11.2024
- Delivered quality care for neurosurgical, neurological, and neuro-oncology patients on an intermediate 53-bed neuroscience unit, including the utilization of relevant protocols for acute stroke treatment and management of epilepsy.
- Facilitated intensive and ongoing care plans with interdisciplinary teams to provide quality-of-life improvement goals.
- Supported, guided, and coordinated care for patients and their families as they navigated their health and wellness journey.
- Provided personalized post-operative care to patients undergoing craniotomies, aligned with the craniotomy pathway protocol, resulting in a reduction of overall hospital stay, reducing the number of care teams from 3 to 2, and improving the utilization of ICU resources.
- Oversaw and coordinated all aspects of the daily operations of a 53-bed unit, while promoting safe and effective patient care, and maintaining high clinical standards.
- Improved the onboarding process by assisting in the implementation of a unit-based orientation, serving as a role model and resource, while facilitating learning for newly hired nurses.
Covid-19 Vaccine Clinical Staff Nurse
Brigham and Women's Hospital
Boston
12.2020 - 04.2021
- Administered Covid-19 vaccinations to over 100,000 employees and patients.
- Developed outreach strategies to ensure equitable Covid-19 vaccine distribution for 1,000+ underserved residents.
- Supervised and mentored a team of 10+ healthcare professionals to enhance operational effectiveness.
- Trained staff on best practices, fostering adherence to Safe Care Commitment protocols.
Pharamacy IV and Chemotherapy Technician
St Elizabeth Community Hospital
Brighton
2011 - 2018
- Prepared intravenous admixtures, including chemotherapy and neonatal medications, using aseptic technique.
- Developed and implemented over 20 departmental policies to enhance compliance with USP 797 procedures.
- Introduced tracking systems to monitor inventory levels, reducing waste and expenses by 10%.
- Created career ladder for more than 10 technicians, establishing progression goals and training opportunities.
Education
Master of Science - Nurse Executive
Chamberlain University
11-2026
Bachelor of Science - Nursing
University of Massachusetts, Boston
Boston, MA12-2017
Skills
- Patient-centered care
- Team leadership
- Quality improvement
- Staff training
- Clinical oversight
- Evidence-based practices
- Interdisciplinary collaboration
- Operational management
- Problem resolution
- Medication tracking
- Critical thinking
- Performance improvement
- Hiring and terminations
- Staff assignments
- Nursing assignments
- Process improvement
Accomplishments
- Daisy Award Nominee Recipient (5), ED to Hospice for NSU/NEU Patient Program- Champion, HAC/Quality Teaching - Champion
Conferences & Presentations
- “To Go or Not to Go? Bypassing the ICU: A Nurse’s Role in Craniotomy Pathway Implementation” – Presented at the Neuroscience Nursing Annual Conference, AANN, 2025
Timeline
Interim Assistant Nurse Director
Brigham and Women Hospital
11.2024 - Current
Covid-19 Vaccine Clinical Staff Nurse
Brigham and Women's Hospital
12.2020 - 04.2021
Nurse Assessor
Assuricare
2021 - Current
Nurse in Charge
Brigham's & Women's Hospital
2018 - 11.2024
Pharamacy IV and Chemotherapy Technician
St Elizabeth Community Hospital
2011 - 2018
Master of Science - Nurse Executive
Chamberlain University
Bachelor of Science - Nursing
University of Massachusetts, Boston