Jad Makmoul
Meknes,MEK
Summary
Customer Service Agent experienced in enhancing satisfaction through effective problem resolution and knowledgeable service. Delivered high productivity by prioritizing tasks and fostering collaboration among colleagues. Focused on leveraging strong problem-solving, communication, and conflict resolution skills to create positive customer interactions and support team objectives.
Overview
3
3
Languages
Work History
Customer Service Agent
Concentrix
Meknès , MEK
06.2026 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Answered customer inquiries through phone, email, and chat support channels.
- Provided technical support to customers regarding product use and troubleshooting.
- Maintained professional communication during difficult customer interactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Escalated complex complaints to supervisors and specialized teams.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Attawjih
Meknès , MEKSkills
- Customer support
- Customer service
- Technical troubleshooting
- Client management (CRM)
- Case management
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Client management
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Timeline
Customer Service Agent
Concentrix
06.2026 - Current
Attawjih