Jada Braga
Malden
Summary
-Results-driven professional with experience in fostering collaboration and operational efficiency. Known for building relationships and providing exceptional customer service, while successfully training staff to enhance team performance and improve service quality.
-Experienced with patient care, administrative tasks, and clinical support. Utilizes knowledge of medical terminology and patient record management to ensure efficient operations. Track record of effective communication and collaboration within multidisciplinary healthcare teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Educator
Lululemon
Lynnfield, MA
10.2023 - Current
- Created an inclusive environment and fostered positive guest experience while sharing technical product education
- Worked collaboratively with other members of a team
- Educated customers on product usage and benefits, enhancing overall experience.
- Provided personalized support to customers, addressing inquiries about products and services effectively.
- Assisted in training new staff on educational tools and customer engagement strategies for optimal service delivery.
Seasonal Product Operations Lead
Lululemon
Lynnfield, MA
11.2025 - 01.2026
- Managed inventory by leading, organizing and executing all inbound shipment processing and outbound shipping.
- Maintained a highly organized and efficient backroom; managed inventory and product consolidation.
- Collaborated with store leadership to execute visual merchandising, price changes, and inventory actions
- Participated on leadership team to drive team performance and providing input on training and coaching
- Reviewed business data and inventory metrics to be able to make recommendations to improve product turnover
- Streamlined daily operations to enhance team efficiency and optimize resource allocation
- Mentored junior staff on best practices for inventory management and order fulfillment processes.
- Implemented process improvements that reduced operational delays and increased service quality.
- Coordinated cross-functional communication to ensure alignment on project goals and timelines.
Orthodontic Clinical Assistant
Chase Orthodontics
Stoneham, MA
02.2022 - 08.2022
- Provided comfort and care when preparing patients for treatment
- Expressed knowledge of orthodontic care, procedures, terminology, and scans
- Created a comfortable and inclusive work enviroment
- Strong communication with other team members about patient care
- Maintained strict infection control, PPE, HIPAA, CDC, and OSHA regulations
- Assisted in patient management and scheduling, optimizing daily operations.
- Maintained accurate patient records using electronic health record systems.
- Supported orthodontic procedures by preparing tools and sterilizing equipment.
- Communicated effectively with patients to explain treatment plans and answer questions.
Server
Broadway Dairy Maid
Everett, MA
08.2018 - 07.2022
- Ability to focus on multiple tasks simultaneously
- Strong customer service skills
- Ability to work with other team members in a fast paced setting
- Delivered strong customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Managed cash register operations, accurately processing transactions and handling payments.
- Trained new servers on menu knowledge and service standards to enhance team performance.
Education
No Degree - Health Sciences
University of Massachusetts Amherst
Amherst, MAHigh School Diploma -
Northeast Metropolitan Regional Vocational High School
Wakefield, MA05-2022
Skills
- Team collaboration
- Relationship building
- Operational efficiency
- Scheduling coordination
- Workforce management
- Appointment scheduling
- Patients' vital signs
- Patient care coordination
- Medical terminology
- Document filing
- Telephone etiquette
- Electronic health records
- Adaptability in healthcare settings
- Clinical support
- Patient scheduling
- Procedure preparations
Certification
- OSHA certification
- BLS certification
Languages
English
Native or Bilingual
Timeline
Seasonal Product Operations Lead
Lululemon
11.2025 - 01.2026
Educator
Lululemon
10.2023 - Current
Orthodontic Clinical Assistant
Chase Orthodontics
02.2022 - 08.2022
Server
Broadway Dairy Maid
08.2018 - 07.2022
No Degree - Health Sciences
University of Massachusetts Amherst
High School Diploma -
Northeast Metropolitan Regional Vocational High School