Jada Little
Boston
Summary
Dedicated professional with experience in healthcare and customer service. Known for strong communication and teamwork skills, consistently enhancing operational efficiency and ensuring a safe, supportive environment for clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collection Technician
American Red Cross
11.2023 - Current
- Oversaw blood collection processes, ensuring compliance with safety and quality standards.
- Implemented process improvements that enhanced efficiency in blood donation events.
- Assisted in the collection of red cells using automated aphaeresis equipment.
- Prepared and maintained aphaeresis equipment according to established protocols.
- Maintained accurate records of all donations and dispositions of products collected.
Caregiver
CMK Homecare
04.2023 - 11.2023
- Assisted clients with daily living activities, ensuring comfort and safety.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
Security Concierge
Northeast Security Inc
08.2022 - 03.2023
- Greet and acknowledge all residents and announce all guest.
- Ensure property rules and regulations are consistently enforced.
- Accurately log guest packages, ensure timely delivery and perform package inventory audits.
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
- Process front desk transactions: answering the phone, receiving packages and facilitating deliveries.
- Provided exceptional customer service, addressing inquiries and resolving concerns from guests and visitors.
Customer Service Representative
Lowes Distribution Center
05.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Provide troubleshooting & technical assistance to customers.
- Coordinate with customers to resolve billing issues.
- Access customer data and input into the computer.
- Responsible for addressing customer return issues and issuing proper refunds.
Retail Sales Associate
Victoria's Secret & Victoria's Secret Pink
04.2019 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Fast Food Server
Cava Grill
06.2018 - 03.2019
- Prepared food items in accordance with health and safety standards, ensuring quality and presentation.
- Operated cash register accurately, processing transactions and managing cash flow effectively.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Prepped food using prep cards.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted with preparing salads and cold food items.
Cashier
Star Market
06.2017 - 06.2018
- Performed cashier, bagger and other duties when assigned.
- Received payment by cash, debit, gift card and credit card.
- Maintained a clean and orderly checkout area in order to ring up customers.
- Performed at the Customer service desk by handling bill payments, lottery payments and money gram payment.
Counselor-in-Training
St. Stephen's Youth Programs
09.2016 - 08.2017
- Supervised children (ages 5-10) during extracurricular activities and homework.
- Provided meals and snacks at appropriate times.
- Cleaned snack tables, bathrooms and kitchen.
Intern
Benjamin Franklin Institute of Technology
08.2015 - 06.2016
- Assisted the office in various secretary tasks.
- Input data into the computer for the department usage.
- Assisted in finalizing approval letters
- Use of Microsoft Word.
Education
High School Diploma -
Another Course To College
Boston, MA06-2019
Skills
- Specimen handling
- Sample collection
- Data recording
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Team collaboration
Certification
Caregiver Certificate
5/2023
Timeline
Collection Technician
American Red Cross
11.2023 - Current
Caregiver
CMK Homecare
04.2023 - 11.2023
Security Concierge
Northeast Security Inc
08.2022 - 03.2023
Customer Service Representative
Lowes Distribution Center
05.2021 - 06.2022
Retail Sales Associate
Victoria's Secret & Victoria's Secret Pink
04.2019 - 12.2020
Fast Food Server
Cava Grill
06.2018 - 03.2019
Cashier
Star Market
06.2017 - 06.2018
Counselor-in-Training
St. Stephen's Youth Programs
09.2016 - 08.2017
Intern
Benjamin Franklin Institute of Technology
08.2015 - 06.2016
High School Diploma -
Another Course To College