Jada Ramos
Quincy
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated with desire to take on new challenges. Strong work ethic, Adept at working effectively unsupervised and quickly mastering new skills.
Reliable, Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Cashier
CVS
Franklin
01.2024 - 11.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cashier
Burlington Coat Factory Department Store
Braintree
05.2023 - 10.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Managed inventory levels by restocking shelves as needed.
- Collaborated with team members to ensure smooth store operations.
- Followed company policies for returns and exchanges effectively.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Customer Service Representative
Columbus Dry Cleaners
Braintree
04.2022 - 02.2023
- Greeting customers, handling drop-off and pickup orders.
- Tagging and inspecting garments for quality and accuracy, identifying stains, damages or special handling requirements.
- Accurately processing orders using POS system, managing cash, credit card and account transactions.
- Assembling finished order, maintaining a clean and organized store environment.
- Promoting additional services such as pick-up/delivery, wash-and-fold, tailoring and garment care solutions.
Customer Service Cashier
Papa Gino's Pizzeria
Quincy
06.2021 - 01.2022
- Processed customer transactions accurately and efficiently.
- Assisted customers with menu selections and provided product recommendations.
- Handled cash, credit, and digital payments using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service counter.
- Collaborated with kitchen staff to ensure timely order fulfillment and customer satisfaction.
- Resolved customer complaints professionally to enhance overall dining experience.
- Trained new cashiers on procedures, customer service standards, and system operations.
- Complied with all health and safety regulations while performing job duties.
Pants and Shirt Presser
Capeway Cleaners
Buzzards Bay
08.2020 - 04.2021
- Operated pressing machines to efficiently finish garments for customer pickup.
- Inspected garments for quality and ensured proper care instructions were followed.
- Sorted and organized clothing items based on fabric type and pressing requirements.
- Maintained cleanliness and organization of pressing area and equipment.
- Kept track of inventory for pressing supplies and reported needs to management.
- Resolved customer inquiries regarding garment care and pressing services effectively.
- Examined garments for stains, tears, or other imperfections prior to pressing.
- Operated a variety of machines including steamers, irons, and presses to press pants and shirts.
- Performed touch-up work on creases, pleats and seams with hand ironing equipment.
- Transferred finished garments from the presser area onto racks for further inspection by supervisors.
- Kept accurate records of daily tasks performed along with number of pieces completed within specified time frames.
- Organized workplace by keeping it clean and tidy at all times to ensure safe working environment.
- Cleaned presses after each use by removing lint from rollers using a brush or vacuum cleaner.
- Remained calm and composed to complete high-quality work, even in high-pressure situations and in hot, fast-paced environments.
- Steam pressed various garments, including bridal gowns, evening dresses and tuxedos, to ready items for special events.
- Tended to sensitive garments using irons and other hand tools for smoothing and shaping.
Education
Quincy High School
Quincy, MassachusettsSkills
- Cash handling
- Inventory management
- Problem solving
- Attention to detail
- Product restocking
- Dependability and reliability
- Cleaning and sanitizing
- Customer assistance
- Time management skills
- Professionalism and courtesy
- Empathy and patience
- Multitasking and organization
Languages
English
Native/ Bilingual
Timeline
Cashier
CVS
01.2024 - 11.2024
Cashier
Burlington Coat Factory Department Store
05.2023 - 10.2023
Customer Service Representative
Columbus Dry Cleaners
04.2022 - 02.2023
Customer Service Cashier
Papa Gino's Pizzeria
06.2021 - 01.2022
Pants and Shirt Presser
Capeway Cleaners
08.2020 - 04.2021
Quincy High School
References
References available upon request.