Jada Royal-Valle
Salem
Summary
Dynamic leader with a focus on enhancing customer satisfaction and operational efficiency. Expertise in training staff on service best practices and implementing health and safety protocols to maintain a positive work environment. Committed to resolving customer issues promptly and ensuring compliance with operational standards.
Overview
7
7
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
Saugus
06.2025 - 04.2026
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service best practices.
- Executed weekly pillar responsibilities to align with operational goals and enhance service quality.
- Completed eight hours of inventory work each week.
- Managed inventory levels to ensure product availability and reduce waste.
- Implemented store policies to enhance compliance with health and safety standards.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Collaborated with management on strategic initiatives for store improvement.
- Managed daily cash intake by counting out registers and managing the safe.
- Assisted team members in completing tasks efficiently during busy times.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Analyzed sales reports for trends to uncover improvement opportunities and drive growth.
- Delegated work to staff, setting priorities and goals.
- Monitored store operations to ensure compliance with company policies and procedures.
- Coached and guided team members to improve performance.
Front Office Supervisor & Night Auditor
Hawthorne Hotel
Salem
05.2023 - 02.2026
- Coordinated with other departments to ensure smooth operations.
- Maintained accurate records of all guests' bookings and payments.
- Performed miscellaneous job-related duties as assigned by management personnel .
- Resolved conflicts between guests and and or employees in a timely fashion without compromising overall customer satisfaction ratings .
- Implemented policies and procedures related to the front office operations.
- Assisted with budgeting and forecasting activities for the department.
- Examined all invoices for accuracy before submitting them for payment processing.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Monitored guest check-in and check-out procedures.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
- Created promotional materials such as flyers or brochures to attract more business opportunities for the hotel's front desk operations.
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained a secure environment for the protection of guests' property and assets.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
General Manager
Au Gratin
Salem
12.2024 - 08.2025
- Directed daily operations of the restaurant, ensuring efficiency and high-quality service delivery.
- Implemented operational policies that enhanced service standards and compliance.
- Maintained strict adherence to health, safety, and sanitation regulations.
- Monitored inventory levels, placing supply orders as necessary to maintain stock.
- Supervised restaurant staff recruitment, training, and performance management.
- Developed weekly staff schedules to optimize labor costs based on business needs.
- Resolved customer complaints professionally to uphold service excellence.
- Executed local marketing initiatives to boost traffic and sales.
- Conduct regular performance reviews and provide coaching disciplinary action as necessary.
- Report performance metrics to ownership or corporate as required. Complete and process employee payroll accurately and on time.
- Maintain accurate records of payroll, sales, inventory, and personnel.
Server/Busser/Runner/BQT Server/Host
Hawthorne Hotel
12.2021 - 05.2025
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used slow periods to restock supplies, ice, silverware, and glassware, etc.
Assistant Manager/Food Prep/Cashier
Boston Hotdog Company
08.2019 - 06.2024
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Took care of customer orders, and food preparation.
Cashier/Bakery/Meat Department
Crosbys Marketplace
02.2020 - 12.2021
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained safe food handling standards at all times.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Stocked and faced bakery cases with daily offerings.
- Processed refunds and exchanges in accordance with company policy.
Education
Projected To Graduate With Bachelor's Degree. - Criminal Justice And Criminology
Southern New Hampshire University- Online
2500 N River Rd, Manchester NH 0310601-2026
High School Diploma -
Salem High School, Salem MA
77 Wilson, St, Salem MA06-2022
Skills
- Guest Monitoring
- Service Area Monitoring
- Greeting and Seating Guests
- Corrective Actions
- Service Prioritization
- Banquet Coordination
- Communications Protocols
- Natural Leadership
- Food Safety Oversight
- Service Area Cleaning and Upkeep
- Conflict and Complaint Resolution
- Stocking and Replenishing
- Waiting Tables
- Guest Satisfaction
- Table Bussing & Flipping
- Billing and Payment Processing
- Food Preparation and Safety
- Staff training
- Payroll administration
- Scheduling administration
- Cash handling
- Night audit
- Inventory management
- Time management
- Record keeping
- Workforce deployments
- Beverage crafting
References
Claire Kallelis: claire@hawthornehotel.org
Hawthorne Hotel General Manager: (978) 825 4300
Brynn Bodero: bbodero@hawthornehotel.com
Hawthorne Hotel Director of Rooms: (978) 744 4080
Jon Ovesen: joncovesen@gmail.com
Starbucks Store Manager: (617) 637 9730
Carlos Choy: cchoym@gmail.com
Starbucks Store Manager: (857) 417 3969
Robert Tamilio:
Starbucks Shift Manager: (978) 317 5545
Others available upon request.
Timeline
Shift Manager/Key Holder
Starbucks
06.2025 - 04.2026
General Manager
Au Gratin
12.2024 - 08.2025
Front Office Supervisor & Night Auditor
Hawthorne Hotel
05.2023 - 02.2026
Server/Busser/Runner/BQT Server/Host
Hawthorne Hotel
12.2021 - 05.2025
Cashier/Bakery/Meat Department
Crosbys Marketplace
02.2020 - 12.2021
Assistant Manager/Food Prep/Cashier
Boston Hotdog Company
08.2019 - 06.2024
Projected To Graduate With Bachelor's Degree. - Criminal Justice And Criminology
Southern New Hampshire University- Online
High School Diploma -
Salem High School, Salem MA