Jade Fleury
Middlefield
Summary
Customer service representative skilled in effective communication and problem-solving, with a strong focus on detail and organization. Proven ability to manage high-pressure situations while delivering exceptional customer experiences. Committed to adapting quickly to new challenges, utilizing multitasking and time management skills to enhance service delivery in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Veterinary Emergency & Specialty Hospital
02.2020 - Current
- Facilitated appointment scheduling for emergency and specialty veterinary services, ensuring accurate and timely arrangements.
- Provided compassionate support to pet owners in high-stress situations, addressing inquiries and directing them to appropriate staff for resolution.
- Updated patient records accurately within the hospital's electronic system, enhancing data documentation and patient management.
- Coordinated with veterinarians and technicians to facilitate seamless service delivery, improving client satisfaction.
- Processed billing inquiries and payments efficiently at the front desk, ensuring accurate and prompt transactions.
Volunteer Foster
TLC Pet Rescue
South Deerfield
10.2024 - 01.2026
- Communicate with prospective adopters to assess compatibility and ensure successful matches between pets and their new homes.
- Provide guidance and support to adopters regarding pet care, integration, and behavioral needs.
- Manage multiple adoption inquiries while maintaining organized records of applicants and animals.
Machine Operator
ProAmpac
Westfield
06.2020 - 10.2024
- Operated various machines to produce high-quality packaging products, adhering to safety standards.
- Monitored production lines to ensure efficient operation and compliance with quality standards.
- Documented production data to support quality control and maintain product standards.
Education
High School Diploma -
West Springfield High School
West Springfield, MA06-2012
Some College (No Degree) - Education
Holyoke Community College
Holyoke, MASkills
Timeline
Volunteer Foster
TLC Pet Rescue
10.2024 - 01.2026
Machine Operator
ProAmpac
06.2020 - 10.2024
Customer Service Representative
Veterinary Emergency & Specialty Hospital
02.2020 - Current
High School Diploma -
West Springfield High School
Some College (No Degree) - Education
Holyoke Community College