Jade Germain
Southbridge,MA
Summary
Seeking a position within your company that would best put my past experience and education to use to benefit the company.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
Reliant Medical Group
01.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel, answering sometimes up to 100 calls daily.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated patients on importance of preventive health care and insurance coverage.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Resolved customer complaints using established follow-up procedures.
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
- Collaborated with clinicians to develop and implement quality improvement initiatives, resulting in better patient outcomes.
- Verified complex diagnoses to facilitate treatment plans.
- Sorted and distributed incoming and outgoing medical records.
Career Resource Specialist
Work Opportunities Unlimited
12.2021 - Current
- Assists clients in finding and maintaining meaningful employment and activities consistent with their goals.
- Travels to job sites and provides client job supports and facilitates natural supports and independence in the community for clients.
- Maintains on-going contact with businesses to ensure quality services are being delivered and to develop additional partnerships.
- Follows protocols for delivering services, including intake processes, development of individual plans, youth development plans, job retention plans, and business development procedures.
- Maintains working relationships with staff of referral agencies (DDS, MRC, DCF, MHA), employers, home care providers, and families.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Kept detailed records of individual histories, scores and documents.
- Worked with job seekers to determine job targets based on skills and personality.
- Helped determine possible vocations and build application documents.
- Maintained modern and technologically-savvy direction for operations.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped individuals to develop organizational, time management, and essential job development skills.
- Empowered individuals through counseling and skill-building exercises.
- Instructed individuals in career development, job search and application strategies, resume writing and interview skills.
- Collaborated with parents, family members, caretakers, and social workers to address problems and grow client success.
- Identified issues that hindered to each individuals achievement.
- Identified potential cases of concern as a mandated reporter and encouraged individuals and family members to seek additional assistance from both primary care physicians and mental health professionals.
Licensed Pharmacy Technician
CVS Pharmacy
07.2017 - 06.2021
- Provides assistance to Pharmacists and helping them with a variety of tasks: preparing medications, taking prescriptions and providing the initial data entry process with incoming scripts, interacting with customers and doctors, understanding and interpreting orders, measuring medication, offering instruction and advice, and maintaining stocks
- Requirements also include maintaining the pharmacy by keeping it clean and organized
- I obtain pharmacological knowledge, must pay strong attention to details, teamwork and acting independently, good numeracy skills, and computer competencies
- Research and resolve health insurance claims and assist customers with products throughout the pharmacy
- Inventory Management and Control
- Assisted the pharmacist in managing the drug and medical supply stock
- This included conducting a regular inventory, checking for expired drugs and properly storing, labeling and stocking new drugs and supplies
- High ability of multitasking with incoming phone calls, doctor calls, patient calls and insurance
- Triaged all prescriptions being filled and documented through RX Connect
- Effectively and continuously checks patients eligibility
- Continuously resolving rejected claims by working with insurance companies to eludicate any past, current, and potential issues arising in the future that may be anticipated regarding the coverage of patients medications appropriately
- Effectively troubleshoots a wide variety of existing and potential issues regarding patients coverage and understanding of their medications
- Striving to assist patients to the best of my ability in making their required medications to be as affordable as possible while simultaneously working coincidingly with both insurance companies and physicians to find more affordable alternatives
- Helped implement pharmacy's quality assurance and control program
- Efforts ensured compliance with HIPAA, State Board of Pharmacy and OSHA regulations; and improved patient care/satisfaction
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease
- Demonstrated the ability to fill in at a moment's notice and quickly master new technical systems and processes
- Praised by managers for excellent customer service both in face-to-face interaction as well as via telephone which resulted in strong loyalty and an increase in trusts from customers and physicians
- Commended by licensed pharmacists for swiftly and accurately calculating dosages, dispensing medications, preparing prescription labels, and filling prescriptions
- First aid and CPR certified as of 2021 to aid in the administration of the Covid 19 vaccine
- Prepped and administered vaccinations to all persons of age 16 years and older requesting the vaccine.
Physician Recruiter
Barton Associates Inc
01.2015 - 04.2015
- Worked in a fast paced environment to assure client satisfaction
- Actively recruited locum tenens physicians to find jobs that best suited their desires and availability
- Interviewed clients based off CV’s in an appropriate time frame to allow the job assignment process to be as proactive as possible
- Worked with account managers to find facilities with job openings that met client specifics
- Built rapport with each and every client over the phone to establish a trusting and reliable relationship to be their number one resource when actively looking for work or additional assignments
- Networked to reach out to clients via social networking, the internet, and teaching facilities to help find work for new and uninformed clientele
- Multitasked within the company database to appropriately touch base with clients and update their current work situations and proceed with the proper approach
- Obtained proper documentation to continuously be proactive given any unexpected circumstance with the clients job status.
Developmental Assistant
Life Skills Inc.
04.2012 - 09.2014
- Direct Care - I assist the individuals with everyday life skills to maintain as much strength and knowledge as possible along with achieving new goals.
- I have worked with both individuals diagnosed with profound DD and ID all varying on different ends of the spectrum.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, work routes, and even shopping trips.
- Documented behaviors and medications in client medical records.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted clients through individual service plans.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided safe mobility support to help patients move around personal and public spaces.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Evaluated client progress toward established annual and quarterly goals.
Medical Assistant
Harrington Physician Services
02.2012 - 09.2012
- Assisted Doctors tending to both their and patients needs
- Completed prior authorizations
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Education
No Degree - Nursing
Goodwin College
East Hartford, CTNo Degree - Nursing
Becker College
Worcester, MassachusettsCertification - Immunization
American Pharmacist Association (APhA)
03.2021
Certification - CPR & First Aid (Infant/Adult)
American Red Cross
02.2021
High School Diploma -
Oxford High School
2009
Skills
Retention Program Development
Social Perceptiveness/Emotional Support
Instructional Techniques/Strategies
Positive Reinforcement Strategies
Employee and Applicant Assessment
Analytical and Critical Thinking
Adaptable, Logical, and Methodical
Case Management
HIPPA
Client Guidance/Coping Mechanisms
Referrals and Networking
Constructive Feedback
Case/Service Notes
Medication Identification & Documentation
Resume Writing Instruction
Job Search Instruction, Career Assessments
Interview Skills Instruction
Employer Relations
Employment Barrier Identification
Career Development Techniques Instruction
Problem Anticipation and Resolution
Medical Assistance/ EMR Management
Vaccination Administration
Prescription Filling and Labeling
Dosage Calculation/Dispensing Medications
Drug Inventory Management
Prescription Management
Deescalation
Ability to Multitask
Employee Hiring
Social Perceptiveness
Clerical Oversight
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- HIPAA Compliance
- Medical Terminology
- Patient Education
- Problem-Solving
- Multitasking and Organization
- EMR
- Scheduling Diagnostic Procedures
- EMR Updating
- Administrative and Office Support
- Medical insurance
- Resolving Problems
- Clerical and Filing Support
Timeline
Patient Service Specialist
Reliant Medical Group
01.2023 - Current
Career Resource Specialist
Work Opportunities Unlimited
12.2021 - Current
Licensed Pharmacy Technician
CVS Pharmacy
07.2017 - 06.2021
Physician Recruiter
Barton Associates Inc
01.2015 - 04.2015
Developmental Assistant
Life Skills Inc.
04.2012 - 09.2014
Medical Assistant
Harrington Physician Services
02.2012 - 09.2012
No Degree - Nursing
Goodwin College
No Degree - Nursing
Becker College
Certification - Immunization
American Pharmacist Association (APhA)
Certification - CPR & First Aid (Infant/Adult)
American Red Cross
High School Diploma -
Oxford High School
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