Jade Mendes
New Bedford
Summary
Healthcare professional prepared for impactful contributions in patient services roles. Proven ability to manage patient interactions and ensure smooth operational flow. Displays strong focus on team collaboration and adaptability to evolving needs. Known for excellent organizational and interpersonal skills that foster positive patient environment.
Committed to maintaining confidentiality and compliance with HIPAA regulations while fostering a welcoming environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Services Advisor
Southcoast Health
03.2024 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in EPIC.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient checkins.
- Consistently maintained confidentiality of sensitive information in accordance with regulatory guidelines to protect privacy rights of all parties involved in care provision process.
- Facilitated seamless communication between patients, families, and clinical staff for optimal care coordination.
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Accurately verified insurance eligibility for each patient visit to prevent treatment delays due to coverage issues.
Independent Contractor/Brand Ambassador/Promotional Model
PUSH Agency
09.2018 - Current
- To Promote/Introduce the brand, informing and educating consumers about the brand
- Engage with the public by creating a fun and lively environment
- Gillette Stadium
- Fenway Park
- TD Garden
- Boston Marathon Expo
- Timberland Brand
- PAX East
- Sprint Tech Store
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Sales Administrator
Northern Wind, LLC
10.2022 - 03.2024
- Process orders via email or phone
- Check data accuracy in orders and invoices
- Contact clients to obtain missing information or answer queries
- Liaise with the Logistics department to ensure timely deliveries
- Maintain and update sales and customer records
- Develop monthly sales reports
- Communicate important feedback from customers internally
- Ensure sales targets are met and report any deviations
- Stay up-to-date with new products and features
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Planned and directed staff training and performance evaluations.
Server
T.G.I Fridays
10.2019 - 02.2022
- Wrote patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Engage with customers in a friendly manner
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Knowledge of the menu, with the ability to make suggestions
- Ensure tables are enjoying their meals and take action to correct any problems
- Collect payments from tables
- Prepare checks that itemize and total meal costs and sales taxes
- Help food preparation staff when necessary
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Corporate Recruiter
Essex Group Management Inc
01.2019 - 02.2021
- Designing and implementing the overall recruiting strategy
- Sourcing and attracting candidates by using databases, social media etc
- Setting up interviews and filtering candidates for open positions
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Increased offer acceptance rate by conducting thorough pre-screening interviews and effectively selling company culture and benefits.
- Conducted regular check-ins with new hires during their probationary period to address any concerns or challenges early on, promoting long-term employee retention rates.
- Continuously refined recruitment strategies by staying informed of industry best practices and incorporating innovative tools and technologies.
- Negotiated offers with selected candidates, balancing both company budget constraints and individual salary expectations for mutually beneficial agreements.
- Enhanced candidate pool by implementing advanced sourcing techniques and utilizing various recruitment channels.
- Implemented diversity initiatives in recruitment practices, resulting in a more inclusive workforce that better reflects organizational values.
- Collaborated with various departments to define job qualifications.
- Worked closely with HR team to ensure smooth transition for new hires during onboarding process, including benefits enrollment and orientation sessions.
Receptionist/Dietary Aide
Whaler's Cove Assisted Living
01.2017 - 10.2020
- As a Receptionist, I received visitors at the front desk by greeting, welcoming and directing them appropriately
- Answering, screening and forwarding incoming phone calls
- Watching security cameras
- Scheduling appointments
- Receiving and sorting daily mail
- As my time as a Dietary Aide, I worked along side to help prepare food for residents
- Serving meals, ensuring food safety and hygiene procedures are followed at all times
- Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning
Marketing Representative / Customer Service Representative and Manager
Sid Wainer and Son
02.2013 - 11.2018
- Promoted an increase in sales with my work within this organization as a phone sales representative secondary to my eccentric and outgoing personality
- Worked as a marketing representative in office and 'on-the-floor' to promote the increase in sales of gourmet foods and ingredients on a local-retail level
- Effectively transitioned into three different job titles including title of store manager within this organization contributing to my solid interpersonal skills especially while working as the lead of a team paradigm
Salesperson / Customer Service Representative
Barry's Fine Wines & Spirits
05.2009 - 09.2012
- Promoted the increase in sales at a local alcohol retailer by providing a motivated and persistent personality while dealing with customers on a one-on-one basis
- Responsible for all aspects involved in the proper closing procedures of this local alcohol retailer on a managerial level
Waitress/Hostess
Cafe Funchal
11.2009 - 08.2011
- Provided excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions
Server/Hostess
China Lantern
02.2003 - 07.2009
- Provided exceptional customer service as both a waitress and hostess/phone service representative to aid in the profitability of this local food service company especially through my innate ability to suggestively upsell
- Responsible for the safe handling of prepared foods before serving to consumers while simultaneously maintaining a sanitized working environment by OSHA standards and protocols
Education
High school diploma or GED - General Studies
New Bedford High School
Certification in Business Marketing -
Bristol Community College
New Bedford, MA09.2019
Skills
- Marketing
- Filing
- Microsoft Office
- Retail sales
- Restaurant experience
- Interviewing
- Flexibility
- Food handling
- Cash register
- Bookkeeping
- Databases
- Recruiting
- Computer skills
- Typing
- HR Sourcing
- Dietary aide experience
- Serving
- Sales
- Communication skills
- Cash handling
- Microsoft Word
- Upselling
- Team Work
- Medical terminology
- Reliability
- Office experience
- Talent Acquisition
- Front desk
- Customer service
- Triaging (in both medical and business settings)
- Exceptional Leadership Quality
- Time Management
- Endurance and patience
- Resilience and adaptivity
- Multi-Tasking/Delegation
- Proficient in Microsoft Office Applications including Excel and PowerPoint
- Proficient in Keyboarding
- Written and Verbal Communications
- Interpersonal Skills
- Customer Service Skills (Phone Etiquette)
- Conflict Resolution
- Able to Manage and Implement Social Media Campaigns
- Creativity
- Confidence (10 years)
- Leadership
- Problem-solving
- Organizational skills
- Bartending
- Microsoft Excel
- Customer support
- Telemarketing
- Cooking
- ATS
- Analysis skills
- Store management
- Microsoft Outlook
- Healthcare
- Appointment scheduling
- Insurance verification
- Follow-up coordination
- Patient confidentiality
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Phone and email etiquette
- Data entry
- Patient registration
- Quality assurance
- Policy understanding
- Conflict resolution
- Teamwork
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Multitasking Abilities
Accomplishments
Certification of Completion for Southcoast Health Patient Access Department Training Program
EPIC trained
EKG Technician Training Certification
Medical Assistant training at The Salter School
Certification
- Driver's License
- CPR Certification
Timeline
Patient Services Advisor
Southcoast Health
03.2024 - Current
Sales Administrator
Northern Wind, LLC
10.2022 - 03.2024
Server
T.G.I Fridays
10.2019 - 02.2022
Assistant Corporate Recruiter
Essex Group Management Inc
01.2019 - 02.2021
Independent Contractor/Brand Ambassador/Promotional Model
PUSH Agency
09.2018 - Current
Receptionist/Dietary Aide
Whaler's Cove Assisted Living
01.2017 - 10.2020
Marketing Representative / Customer Service Representative and Manager
Sid Wainer and Son
02.2013 - 11.2018
Waitress/Hostess
Cafe Funchal
11.2009 - 08.2011
Salesperson / Customer Service Representative
Barry's Fine Wines & Spirits
05.2009 - 09.2012
Server/Hostess
China Lantern
02.2003 - 07.2009
Certification in Business Marketing -
Bristol Community College
High school diploma or GED - General Studies
New Bedford High School
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