- High-Intensity weight lifting
- Running
- Sports
- Cooking
- Healthy alternatives to enjoyable diets/meals
- Passionate about balancing physical health with mental and emotional wellness
Jaden Peterson
Westfield
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Big Y
Southwick, MA
01.2026 - Current
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Managed product returns and exchanges efficiently, enhancing customer experience.
- Collaborated with team members to streamline service processes, improving response times.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Gym Receptionist
Crunch Fitness
Dorchester, MA
08.2025 - 12.2025
- Greeted and assisted members, ensuring positive experiences upon arrival.
- Managed front desk operations, including membership verification and check-ins.
- Processed new member enrollments, providing information on services and amenities.
- Coordinated scheduling of personal training sessions and group classes efficiently.
Life Insurance Broker
Coleman Financial
Remote
06.2025 - 11.2025
- Retained valuable customers through diligent follow-up communication efforts after initial policy purchase, fostering long-term loyalty.
- Managed a portfolio of existing clients, regularly reviewing policies for changes or updates needed based on individual circumstances or market shifts.
- Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.
- Stayed current on industry trends and regulations to provide accurate information to clients and maintain a competitive edge in the market.
Dishwasher
The Tavern Restaurant
Westfield, MA
02.2024 - 08.2024
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Handyman Assistant
Danek Flooring
Westfield, MA
06.2023 - 08.2023
- Assisted in painting interior/exterior surfaces for a refreshed appearance that exceeded client expectations.
- Upheld a clean working environment throughout each job site visit, promoting professionalism and respect for clients'' spaces.
- Utilized power tools safely, enabling efficient completion of various construction-related tasks while minimizing risk of injury or damage to property.
- Demonstrated strong problem-solving skills when faced with complex repair challenges, leading to satisfactory results for customers.
Fountain Worker /Restaurant Cashier
Friendlys Cafe
Westfield, MA
04.2022 - 06.2023
- Displayed strong multitasking abilities by handling multiple orders simultaneously, ensuring timely completion of tasks.
- Participated in regular staff meetings to discuss improvements in operations, resulting in streamlined processes and higher levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently preparing and serving beverages, snacks, and ice cream products.
- Partnered with management to create promotional offers that attracted new customers and increased overall sales revenue.
Dishwasher
Skyline Beer Company
Westfield, MA
10.2022 - 04.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor of Science - Exercise And Health Sciences
University of Massachusetts, Boston
Boston, MA05-2028
High School Diploma -
Westfield High School
Westfield, MA05-2024
Skills
- Goal-oriented mindset
- Strong negotiation
- Resilience and persistence
- Sales promotion techniques
Interests
Timeline
Customer Service Specialist
Big Y
01.2026 - Current
Gym Receptionist
Crunch Fitness
08.2025 - 12.2025
Life Insurance Broker
Coleman Financial
06.2025 - 11.2025
Dishwasher
The Tavern Restaurant
02.2024 - 08.2024
Handyman Assistant
Danek Flooring
06.2023 - 08.2023
Dishwasher
Skyline Beer Company
10.2022 - 04.2023
Fountain Worker /Restaurant Cashier
Friendlys Cafe
04.2022 - 06.2023
Bachelor of Science - Exercise And Health Sciences
University of Massachusetts, Boston
High School Diploma -
Westfield High School