Summary
Overview
Work History
Education
Skills
Timeline
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Jaeli Souza

Acushnet,MA

Summary

Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.

Overview

6
6
years of professional experience

Work History

Training Ambassador

Little People's College
10.2024 - Current
  • Provided personalized coaching to trainees, resulting in improved performance and higher satisfaction levels.
  • Offered guidance on goal setting strategies to empower trainees towards achieving career milestones.
  • Conducted regular assessments of training effectiveness, refining content for optimal results and continuous improvement.
  • Maintained accurate records of trainee progress, providing timely feedback and support for continued growth.
  • Served as an approachable point-of-contact for both management and trainees, bridging communication gaps effectively.
  • Promoted a culture of continuous learning by sharing valuable resources beyond the formal training curriculum with participants.
  • Mentored new training ambassadors by sharing best practices and providing constructive feedback on their performance.
  • Served as a trusted mentor to countless employees, guiding them through challenging transitions into their respective roles within the organization.
  • Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.

Childcare Educator

Little People's College
06.2019 - Current
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
  • Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.

Residential Counselor - Internship

Saint Vincent's Services
08.2024 - 04.2025
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.

Education

Bachelor of Arts - Psychology

University of Massachusetts, Dartmouth
North Dartmouth, MA
05-2025

Skills

  • Leadership
  • Communication
  • Logical thinking
  • De-escalation and Stabilization
  • Fast learner
  • Time management
  • Attention to detail
  • Team collaboration
  • Active listening
  • Professionalism
  • Client rapport building
  • Punctual and reliable

Timeline

Training Ambassador

Little People's College
10.2024 - Current

Residential Counselor - Internship

Saint Vincent's Services
08.2024 - 04.2025

Childcare Educator

Little People's College
06.2019 - Current

Bachelor of Arts - Psychology

University of Massachusetts, Dartmouth

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Jaeli Souza