Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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JAELYNN NESVACIL

Newton

Summary

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Overview

9
9
years of professional experience

Work History

Shift Manager

STARBUCKS COFFEE COMPANY
05.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Customer Service Head

Stop and Shop Supermarket
06.2020 - 04.2021
  • Took ownership of customer issues and followed problems through to resolution.

Service Desk Clerk

Star Market
10.2016 - 08.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

Bachelor of Science - Psychology, Minor in Neuroscience

Framingham State University
Framingham, MA
05.2025

Skills

  • Decision-making
  • Mentoring and coaching
  • Interpersonal skills
  • Inventory management
  • Customer service focus
  • Effective leadership
  • Conflict resolution
  • Problem-solving
  • Continuous improvement
  • Workplace safety
  • Equipment troubleshooting

Affiliations

  • MEMBER OF PSI CHI, The International Honor Society in Psychology

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Shift Manager

STARBUCKS COFFEE COMPANY
05.2021 - Current

Customer Service Head

Stop and Shop Supermarket
06.2020 - 04.2021

Service Desk Clerk

Star Market
10.2016 - 08.2019

Bachelor of Science - Psychology, Minor in Neuroscience

Framingham State University

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JAELYNN NESVACIL