Jahni Black

• Utilized various collection software programs to track and monitor delinquent accounts
• Generated and sent out collection letters and emails
• Followed up on payment arrangements to ensure that payments were received on time
• Successfully negotiated payment plans on over 200 accounts, resulting in a reduction of overall delinquency
• Processed customer payments in a timely and accurate manner.

As a call center agent, I assisted customers with inquiries, resolved issues, and processed orders while maintaining accurate records and delivering efficient service.