Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jailson Da Silva

99 Holmes Ave Brockton

Summary

Dynamic professional with a proven track record at McDonald's, excelling in inventory management and customer service. Skilled in loading efficiency and shipment processing, I enhance operational workflows while fostering team collaboration. Recognized for resolving customer concerns swiftly, I bring a blend of technical expertise and strong interpersonal skills to drive success.

Overview

3
3
years of professional experience

Work History

Loader and Unloader

Bernie & Phyl's Furniture
North Easton, MA
12.2025 - 02.2026
  • Inspected incoming and outgoing shipments for quality assurance and damage prevention.
  • Collaborated with team members to streamline unloading processes, enhancing overall workflow.
  • Adhered to safety protocols while handling heavy items, minimizing workplace hazards.
  • Assisted in training new employees on proper loading techniques and equipment usage.

Customer Service

Walmart
01.2024 - 09.2025
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Managed restaurant scheduling, foodservice and customer service.
  • Provided excellent customer service, addressing client inquiries regarding their tax situations.
  • Provided exceptional customer service, addressing concerns promptly and courteously.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Confirmed excellent customer service by quickly resolving customer concerns.

Manager

McDonald's
Brockton, MA
02.2023 - 11.2025
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Monitored performance metrics to identify areas for improvement in efficiency and productivity.
  • Developed staff schedules to align with peak business hours, enhancing labor efficiency.
  • Conducted regular audits to ensure compliance with health and safety regulations.
  • Collaborated with upper management on strategic initiatives to boost sales growth.
  • Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.

Education

High School Diploma - Communicate

Brockton High School
Brockton, MA
07.2028

Skills

  • Loading efficiency
  • Shipping and receiving
  • Sorting and labeling
  • Shipment processing
  • Pallet jack operation
  • Vehicle loading

Languages

Portuguese
Full Professional
English
Professional Working
Spanish
Limited Working

Timeline

Loader and Unloader

Bernie & Phyl's Furniture
12.2025 - 02.2026

Customer Service

Walmart
01.2024 - 09.2025

Manager

McDonald's
02.2023 - 11.2025

High School Diploma - Communicate

Brockton High School
Jailson Da Silva