Jake Chirichiello
Wilmington
Summary
Dynamic leader with a proven track record at multiple locations, enhancing guest experiences through effective problem-solving and team management. Skilled in training and mentoring staff, fostering a collaborative environment that improved service quality. Expertise in digital marketing and upselling strategies contributed to increased customer satisfaction and loyalty.
While playing college football. developed skills in high-pressure, team-oriented environments, seeking to transition into new field.
Demonstrates exceptional teamwork and leadership abilities, coupled with strategic thinking and goal-setting expertise. Aims to leverage these transferable skills to drive success and contribute effectively in any industry.
Has a strong background, recognized for leadership and commitment to team success. Demonstrated excellent time management and resilience through rigorous training schedules and academic responsibilities. Proven ability to collaborate effectively and adapt quickly to changing environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head of Front of House
Frangos
04.2024 - 01.2025
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Supervisor/Shift Manager
Burger King
09.2020 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Handled all responsibilities related to counting cash at the end of each shift, ensuring that all transactions were accurate with no issues.
- Handled bringing all money made to the bank each night, showing responsibility and integrity, as well as being trustworthy.
Education
Bachelor of Science - Marketing
Franklin Pierce University
Rindge, NH05-2026
Skills
- Leadership
- Social media marketing
- Content creation
- Market research
- Digital marketing
- Problem solving
- Staff management
- Training and mentoring
- Upselling strategies
- Critical thinking
- Calm and pleasant demeanor
- Sales and marketing
Accomplishments
- Received seal of biliteracy, officially recognizing me as fluent in Italian
- Former football captain in high school who received multiple honors
- College athlete at Franklin Pierce University, playing on a football scholarship
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Certification
ServSafe manager certification
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Head of Front of House
Frangos
04.2024 - 01.2025
Supervisor/Shift Manager
Burger King
09.2020 - 04.2022
Bachelor of Science - Marketing
Franklin Pierce University
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