Jake Gentile
Gardner
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
6
6
years of professional experience
Work History
Field Marketer
Go, Purify
01.2024 - Current
- Developed and implemented targeted marketing campaigns to enhance brand visibility in local markets.
- Analyzed market trends and customer behaviors to refine promotional strategies for increased engagement.
- Coordinated with sales teams to align marketing initiatives with product launches, driving consistency in messaging.
- Managed logistics for events, ensuring seamless execution and optimal participant experience at trade shows.
- Stayed up-to-date on industry developments and emerging trends to inform future marketing strategies effectively.
- Increased brand awareness by executing strategic field marketing campaigns.
- Improved lead generation by utilizing social media platforms to promote events and engage with potential customers.
Sales Associate
Boundless, Inc.
11.2023 - Current
- Assisted customers in product selection, ensuring a positive shopping experience.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to achieve monthly sales goals and enhance service efficiency.
- Handled customer inquiries and resolved complaints effectively, improving satisfaction levels.
- Sell systems to customers that qualified.
Plumber's Assistant, Electrician Apprentice
Basnett Plumbing, Heating, AC & Electrical
12.2021 - 10.2023
- Assisted in installation and maintenance of electrical systems, ensuring compliance with safety standards.
- Supported senior electricians in troubleshooting electrical issues, enhancing problem-solving skills.
- Operated hand and power tools to perform electrical tasks efficiently and accurately.
- Conducted routine inspections of electrical equipment, identifying potential hazards and recommending solutions.
- Collaborated with team members to complete projects on time, fostering effective communication and teamwork.
- Maintained inventory of electrical supplies, ensuring availability for ongoing projects and reducing delays.
- Adhered to safety protocols while working on-site, promoting a safe work environment for all personnel.
- Documented daily tasks and progress reports, contributing to project tracking and accountability efforts.
- Contributed to a positive work environment by actively participating in team meetings, sharing ideas, and providing constructive feedback.
- Optimized work readiness with organized tools and spaces.
Stocker
Makis Hardware
01.2021 - 11.2021
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Assisted with inventory management by tracking stock levels and replenishing items.
- Collaborated with team members to maintain clean and orderly store environment.
- Supported customer service initiatives by promptly addressing product inquiries.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Server, Server
Dunkins Donuts
06.2019 - 02.2020
- Assisted customers with inquiries and product selection to enhance satisfaction.
- Provided timely support in resolving customer complaints and issues efficiently.
- Collaborated with team members to maintain a clean and organized service area.
- Learned operational procedures and systems to ensure compliance with company standards.
- Supported inventory management by accurately restocking shelves as needed.
- Adapted quickly to new processes and technologies, improving overall service quality.
- Reduced wait times by efficiently prioritizing tasks and managing multiple requests simultaneously.
- Enhanced customer satisfaction by swiftly addressing and resolving inquiries and concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Gardner High School
Gardner, MANo Degree - Criminal Justice
Mount Wachusett Community College
Gardner, MASkills
- Customer engagement
- Data-driven decision making
- Product promotion
- Time management
- Strategic planning
- Customer research
- Sales strategy
- Project management
- Pricing structures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking
- Excellent communication
- Organizational skills
- Creative thinking
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
- Public relations
Timeline
Field Marketer
Go, Purify
01.2024 - Current
Sales Associate
Boundless, Inc.
11.2023 - Current
Plumber's Assistant, Electrician Apprentice
Basnett Plumbing, Heating, AC & Electrical
12.2021 - 10.2023
Stocker
Makis Hardware
01.2021 - 11.2021
Customer Server, Server
Dunkins Donuts
06.2019 - 02.2020
High School Diploma -
Gardner High School
No Degree - Criminal Justice
Mount Wachusett Community College