Jake Rishel
Walpole
Summary
Dynamic professional with extensive experience in operations management and staff training. Skilled in enhancing team collaboration and implementing safety protocols. Committed to fostering a culture of excellence that drives operational success and customer satisfaction.
Overview
21
21
years of professional experience
Work History
GM of Operations - Hobomock Arenas
Bay State Ice Mgmt
Pembroke
01.2025 - 04.2026
- Directed daily operations of ice management, ensuring timely service delivery and customer satisfaction.
- Coordinated staff scheduling to align coverage with peak hours, enhancing operational efficiency.
- Implemented efficient inventory control processes to reduce waste and costs.
- Trained team members on safety protocols and operational procedures.
- Managed training programs for new employees, facilitating effective orientation and onboarding processes.
Facilities Manager - Hobomock Arenas
Edge Sports Group
Pembroke
08.2022 - 01.2025
- Coordinated maintenance schedules for sports venues and equipment to ensure optimal functionality and readiness.
- Established safety protocols to ensure compliance and safeguard staff well-being.
- Conducted regular inspections to identify maintenance needs and improvements.
- Performed regular inspections of equipment, buildings, and grounds to identify and prioritize necessary repairs and improvements.
Professional Window Cleaner
Holland Building Services
Toledo
03.2020 - 08.2022
- Cleaned windows using professional-grade tools and safety equipment.
- Inspected surfaces for dirt and damage before cleaning procedures.
- Maintained equipment to ensure optimal performance and safety compliance.
- Collaborated with team members to complete large-scale cleaning projects efficiently.
ACHA Men's Div. 2 Ice Hockey Head Coach
Bowling Green State University
Bowling Green
06.2018 - 06.2022
- Developed training programs to improve student-athlete performance and skill development.
- Coordinated recruitment efforts to secure top talent for the bowling team.
- Collaborated with athletic staff to ensure compliance with regulations and policies.
- Planned team events to strengthen camaraderie and promote sportsmanship among players.
- Mentored athletes in developing leadership qualities both on and off the ice rink.
Lead Technician
Stanley Steemer International
Holland
05.2005 - 08.2020
- Trained new technicians on equipment usage and safety protocols to ensure compliance and operational efficiency.
- Maintained and repaired cleaning machines to ensure optimal performance.
- Operated steam cleaning equipment for tile and hard surfaces, ensuring thorough cleaning and maintenance standards.
- Utilized specialized carpet cleaning equipment to perform deep cleaning services effectively.
- Resolved customer issues promptly, resulting in improved service satisfaction.
Education
High School Diploma -
Bowling Green High School
Bowling Green, OH05-2005
Some College (No Degree) -
Owens Community College
Perrysburg, OHSkills
- Operations management
- Operational management
- Logistics management
- Inventory control
- Facility operations
- Safety compliance
- Customer relationship management
- Event management
- Team coordination
- Staff training
- Staff development
- Leadership development
- Conflict resolution
Timeline
GM of Operations - Hobomock Arenas
Bay State Ice Mgmt
01.2025 - 04.2026
Facilities Manager - Hobomock Arenas
Edge Sports Group
08.2022 - 01.2025
Professional Window Cleaner
Holland Building Services
03.2020 - 08.2022
ACHA Men's Div. 2 Ice Hockey Head Coach
Bowling Green State University
06.2018 - 06.2022
Lead Technician
Stanley Steemer International
05.2005 - 08.2020
High School Diploma -
Bowling Green High School
Some College (No Degree) -
Owens Community College