Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jake Spada

Braintree,MA

Summary

Safety-focused and detail-oriented professional with almost 2 years of experience in rail operations. I am seeking a position as a Green Line Operator to increase my knowledge in train control systems, and adherence to operational protocols, including commitment to timely and secure passenger transport. Dedicated to upholding the highest standards of safety, communication, and efficiency in all aspects of rail transit operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Conductor In Training

Keolis Commuter Services
05.2024 - Current
  • Provide exceptional customer service, work as part of a team responsible for the safe movement of passenger trains, and collect fares.
  • Responsible for assisting the Conductor in the submission of various reports to record movement delays, unusual occurrences, passenger inconveniences and mechanical defects.
  • Maintains understanding of operating characteristics and practices, including physical characteristics, safety rules, air brakes rules, electrical instructions, equipment troubleshooting practices and emergency procedures.
  • Report for work on short notice and work weekends and holidays.
  • Works a variety of hours within a 24/7 transportation environment.
  • Contributed to on-time performance by swiftly addressing any operational issues or delays.

Passenger Assistant

Keolis Commuter Services
10.2023 - 05.2024
  • Provide support during outages, disruptions and construction work being performed at various stations along the Commuter Rail.
  • Responsible for the day-to-day delivery of positive and supportive customer-related interactions in a professional and respectful manner.
  • Ability to perform in stressful situations and assist in crowd control efforts.
  • Outgoing personality with the ability to work well within a team environment.

Sales Associate

Marshalls
08.2021 - 12.2022
  • Operating cash registers, managing financial transactions and balancing drawers.
  • Greeting customers, responding to questions, providing outstanding customer service.
  • Issue receipts and refunds.
  • Directing customers to merchandise within the store.
  • Maintaining an orderly appearance throughout the sales floor.
  • Maintained inventory stock.

Education

High School Diploma -

Blue Hills Regional Technical Vocational School
06.2023

Skills

  • Time Management
  • Leadership
  • Safety Sensitive
  • Excellent Communication
  • Hard Working
  • Interpersonal Skills
  • Availability
  • Organization Skills
  • Independent

Certification

  • OSHA 10-Hour General Industry Course.
  • NORAC

Timeline

Conductor In Training

Keolis Commuter Services
05.2024 - Current

Passenger Assistant

Keolis Commuter Services
10.2023 - 05.2024

Sales Associate

Marshalls
08.2021 - 12.2022

High School Diploma -

Blue Hills Regional Technical Vocational School

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Jake Spada