RALPH TORREY
AGAWAM
Summary
Reliable individual proudly offering 27 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Bar Manager
Geraldine's Live Music Bar & Grill
01.2012 - 03.2023
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Oversaw food preparation and monitored safety protocols.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Performed event coordination for larger parties and gatherings.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Developed unique events and special promotions to drive sales.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Bar Manager/Event Security Guard
252 Elm Pub / Tommy D's
09.1998 - 01.2012
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Increased revenue with creative marketing initiatives and promotional events.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
High School Diploma -
West Springfield High School
West Springfield, MA06.1987
Skills
- Facilities Planning
- Operations Management
- Guest Interaction
- Group reservations management
- Social Media Promotion
- Event Budgeting
- Digital Marketing
- Event sales
- Signage and Display Preparation
- Pricing negotiation
Certification
- Tips certification
- Crowd Manager Certification
Timeline
General Bar Manager
Geraldine's Live Music Bar & Grill
01.2012 - 03.2023
Bar Manager/Event Security Guard
252 Elm Pub / Tommy D's
09.1998 - 01.2012
High School Diploma -
West Springfield High School
- Tips certification
- Crowd Manager Certification
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