Jakea Gardner
Mattapan
Summary
• Being knowledgeable and skilled in the medical field i am professionally prepared if need be, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
•Having customer service professional knowledge and skills ill brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
•Professional with my hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Worker
Dedham High School
08.2021 - Current
- Utilized strong multitasking skills to manage multiple meal pep simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and no wait time for students and staff
- Checked in orders, track inventory, Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Always made sure our students felt seen, heard and cared for
Medical Assistant
Codman Square Health Center
10.2019 - Current
- Practice in internal medicine (Infectious and Disease)
- Check in all patients
- Verify all patients with 3 identifiers (name, DOB and/or medical record number)
- Take vitals (temp, weight, height, blood pressure, pulse, Oxygen check)
- Enter in chief complaints
- Deliver and receive all emails and faxes
- Order, label, collect, and transport Specimen
- Prep for all GYN procedures
- Prepare a proper correspondence letters
- Since covid-19
- I now assist with all departments
- Practice in pediatric and family medicine
- Take vitals of pediatric patients: Head circumference, weight, height and age of appropriate or Instructed by provider blood pressure
- Prep for mole removals, ear flushing, womb Bandaging
- Covid-19 test
- Prep myself with all proper PPE
- Sanitize all areas before and after every patient
- Verify all patients with 3 Identifiers
- Set up proper equipment for testing area
- Label, collect, and Transport Specimen
- Prepare proper correspondence letters
Driver
Lyft
06.2016 - Current
- Meet and greet passenger
- Make sure passengers are comfortable
- Get passengers from point A to B in a timely manner
COVID-19 Tester Assistant
Dimock Health center
11.2020 - 03.2021
- Prep every morning and afternoon for covid testing session
- Verify all patients appointment day of along side the day prior to appointment
- Print out all paperwork (including schedules, labels, & copies) needed to complete testing kit
- Sanitize testing site before and after session with correct PPE on at all times
- Set up testing sites will all appropriate supplies needed for the testing session
- Meet and greet patients
- Verify patients Name, DOB, Phone Number (if needed)
- Assist Swabbers with collecting & bagging specimens
- Transporting specimens to the lab for processing
Driver
ABC express delivery/ Amazon
08.2017 - 03.2019
- Meet/greet all customers I may encounter with
- Load and unload packages
- Deliver each package to its destination in a timely/quick manner
- Everyday write/fill out a completed sheet on the problems or concerns while out on the road
- Keep vehicle clean at all times
Receptionist/Secretary
Dana-Farber Cancer Institute
08.2015 - 11.2015
- Greet all Patients
- Book Appointments
- Distribute patients verification bands
- Make copy of all documents also scan documents into system
- Explain the small amount of medical products that were being sold and what they are used for
- Handle cash as well as credit transaction if a patient or customer needed to purchase a product
Cashier
WALGREEN
05.2013 - 08.2015
- Handle all cash and credit transactions
- Greet and provide great service in guiding customers to what they need
- Make sure the floors and the bathroom are clean, and make sure shelves are stocked with the proper amount of products
Customer Service Representative
Mass Health
03.2014 - 06.2015
- Handle a intense volume of incoming calls
- Handle some outgoing
- Accessed Private Medical files
- Help members with information about the health insurance
- Solved and answer questions to the best if my abilities
- Updates Members files (SSN#, Address, D.O.B, Phone Numbers)
Customer Service Representative
Dell-Perot Systems (MA Health Connector)
01.2014 - 09.2014
- Answer a high volume of inbound calls
- Provide member's information and help with various health insurance programs
- Access private medical documents
- Update members files (SSN#, D.O.B, Address, as well had phone numbers)
Cashier
Stop & Shop
08.2012 - 06.2013
- Responsible for handling all cash and credit transactions, ensuring balanced register at the end of shift
- Assist customers in general knowledge of products and with purchasing needs
- When asked assisted management and staff with various duties as assigned including maintaining a clean and presentable work environment
Education
Certificate - Medical Assistant
Lincoln Technical Institute
Somerville, MA07.2019
Associates - Nursing
Bunker Hill Community College
Charlestown, MA01.2014
Community Academy -
Community Academy of Science & Health
Dorchester, MA01.2012
Skills
- Patient Care
- Vital Signs
- Phlebotomy
- Microsoft Word
- Power Point
- Excel
- Internet
- Strong Typing Skills
- Polite
- Respectful
- Strong Listening Skills
- Follow directions
- Complete task assignments well
- Able to work independently
- Calm
- Patient
- Able to handle difficult situations appropriately
- Learn new assignments quickly
- Can adjust to new environments quickly
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Food Service Worker
Dedham High School
08.2021 - Current
COVID-19 Tester Assistant
Dimock Health center
11.2020 - 03.2021
Medical Assistant
Codman Square Health Center
10.2019 - Current
Driver
ABC express delivery/ Amazon
08.2017 - 03.2019
Driver
Lyft
06.2016 - Current
Receptionist/Secretary
Dana-Farber Cancer Institute
08.2015 - 11.2015
Customer Service Representative
Mass Health
03.2014 - 06.2015
Customer Service Representative
Dell-Perot Systems (MA Health Connector)
01.2014 - 09.2014
Cashier
WALGREEN
05.2013 - 08.2015
Cashier
Stop & Shop
08.2012 - 06.2013
Certificate - Medical Assistant
Lincoln Technical Institute
Associates - Nursing
Bunker Hill Community College
Community Academy -
Community Academy of Science & Health
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