Jalen Cotto
Salem,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Want to excel in a field that will allow to create value for prospective employer through my hard work, perseverance, dedicated and diligent efforts.
Overview
7
7
years of professional experience
Work History
Security/Customer Service
Wax Museum
01.2017 - 12.2023
- Regularly patrol premises, maintaining visible presence for customers and employees
- Communicate with public to ensure procedures are followed
- Utilize conflict resolution skills to DE-escalate potentially volatile situations and ensure safety of public and staff
- Customer relations and service
- Team Collaboration
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Package Handler/Delivery Assistant
UPS
03.2020 - 12.2022
- Accept more than 50+ packages per day into warehouse and scan each parcel to confirm package arrival , condition, weight and destination
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Coordinate daily work strategies following oral and written instructions to properly move and load products
Sales Associate/Assistant Store Manager
Finish LIne
01.2018 - 09.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
Education
Some College (No Degree) -
North Shore Community College
Danvers, MAHigh School Diploma -
Salem High School
Salem, MA06.2017
Skills
- Communication Skills
- Customer Service
- Critical Thinking Skills
- Trustworthy
- Integrity
- Heavy Lifting
- Team Communication
- Social Perceptiveness
- Safety and Security Procedures
- Organizational Strengths
- Maintaining Clean Work Areas
Timeline
Package Handler/Delivery Assistant
UPS
03.2020 - 12.2022
Sales Associate/Assistant Store Manager
Finish LIne
01.2018 - 09.2020
Security/Customer Service
Wax Museum
01.2017 - 12.2023
Some College (No Degree) -
North Shore Community College
High School Diploma -
Salem High School
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