Jalen Le
Winchester
Summary
Experience with relationship-building and time management skills in fast-paced environments. Successful in handling numerous tasks under stress with accuracy and impeccable service skills. Highly knowledgeable in customer service, and driven to promote loyalty and long-term company values.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Dunkin' Donuts
Woburn
06.2024 - Current
- Delivered exceptional customer service to enhance guest dining experiences.
- Worked the drive-thru window, handled cash and talked on headsets.
- Collaborated with team members to ensure efficient order processing and delivery.
Server
Dunkin' Donuts
Amherst
09.2024 - 04.2025
- Delivered exceptional customer service to enhance guest dining experiences.
- Worked the drive-thru to make and hand out customer orders in a high-stress college town environment
- Worked efficiently with other team members in a high-stress environment
Team Member
Shake Shack
Burlington
12.2022 - 08.2023
- Followed company policies to ensure safe handling of food items and equipment.
- Worked collaboratively with other team members to help ensure quality care and customer service
- Delivered exceptional customer service to help customer dining experiences
Intern
Massachusetts State House
Boston
04.2023 - 05.2023
- Interned under State Senator Jason Lewis
- Organized emails onto a spreadsheet in an office environment
- Learned the basics of working in government
- Attended political events that occured at the building
Education
High School Diploma -
Winchester High School
Winchester, MA05-2023
Some College (No Degree) - Political Science
University of Massachusetts, Amherst
Amherst, MASkills
- Cash handling
- Customer service
- Team collaboration
- Working under stress
- Conflict resolution
- Time management
- Spreadsheets
Affiliations
- Hiking
- Traveling
- Rock climbing
- Country music
- Concerts
- Guitar
- Singing
- Songwriting
Languages
English
Native/ Bilingual
Spanish
Limited
Russian
Elementary
Accomplishments
- Advanced Competitive Rock Climbing Team at Central Rock Gym Stoneham
- Have one song out on Spotify
Certification
- Working on Pharmacy Technician Trainee License
References
References available upon request.
Timeline
Server
Dunkin' Donuts
09.2024 - 04.2025
Server
Dunkin' Donuts
06.2024 - Current
Intern
Massachusetts State House
04.2023 - 05.2023
Team Member
Shake Shack
12.2022 - 08.2023
High School Diploma -
Winchester High School
Some College (No Degree) - Political Science
University of Massachusetts, Amherst
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