James Arthur
Worcester,MA
Summary
Dynamic Business Manager with a proven track record at Local 96, excelling in financial management and team leadership. Spearheaded strategic initiatives that boosted productivity and enhanced customer satisfaction. Adept at project management and negotiation, fostering strong client relationships to drive business growth and operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Business Manager/Financial Secretary
Local 96
Worcester, MA
03.2023 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Developed and implemented strategic plans to enhance business performance and growth.
- Coordinated team efforts to optimize resource allocation and reduce operational costs.
- Analyzed market trends to identify new business opportunities and inform decision-making.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Journeyman Electrician
Local96
Worcester, MA
06.2001 - Current
- Installed electrical systems in residential and commercial buildings, ensuring compliance with local codes.
- Conducted preventive maintenance on electrical equipment to minimize downtime and enhance reliability.
- Diagnosed and repaired electrical malfunctions using advanced troubleshooting techniques and tools.
- Collaborated with project managers to develop efficient work schedules and material requirements for projects.
- Trained junior electricians on best practices in wiring, installation, and safety procedures to improve team performance.
- Trained junior electrical professionals on proper procedures.
- Adhered to safety protocols, OSHA standards and building codes in installation of systems, operation of equipment, and handling of materials.
Business Representative
Local 96
Worcester, MA
07.2022 - 03.2023
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Managed client inquiries, providing timely resolutions to ensure service excellence.
- Fostered a positive work environment by promoting open communication within the team, encouraging collaboration, and recognizing individual achievements.
- Established strong relationships with key stakeholders to maintain communication channels and gather critical feedback for continuous improvement.
- Built relationships with customers and community to promote long term business growth.
Training Director
Local 96
01.2022 - 03.2023
- Developed and implemented training programs to enhance employee skills and performance.
- Facilitated workshops and seminars to promote continuous learning and development initiatives.
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Managed a team of trainers, providing guidance and support to enhance their instructional abilities.
- Selected and assigned instructors to conduct specific training programs.
- Facilitated knowledge transfer, participating in training sessions on latest electrical technologies and best practices.
Citywide High School Girls Lacrosse Coach
City of Worcester, MA
Worcester, MA
03.2013 - 06.2021
- Developed and implemented practice plans to enhance player skills and teamwork.
- Mentored athletes on sport strategies and personal development, fostering growth on and off the field.
- Organized and managed competitive schedules, ensuring optimal player engagement and participation.
- Promoted sportsmanship and inclusivity among team members, creating a positive team culture.
- Led fundraising initiatives to support team expenses, enhancing resources available for athletes.
- Recruited talented student-athletes who contributed significantly to the success of the girls'' lacrosse program.
Education
Bachelor of Arts - Liberal Arts
Boston College
Chestnut Hill, MAEducation
University of Massachusetts, Amherst
Amherst, MAJourneyman Wireman -
IBEW Local 96 Apprenticeship Program
Worcester, MASkills
- Financial management
- Customer service
- Project management
- Employee management
- Business development
- Decision-making
- Negotiation
- Issue resolution
- Sales and marketing
- Team building and leadership
- Business planning
- Budget creation
- Business administration
- Employee motivation
- Operations management
Timeline
Business Manager/Financial Secretary
Local 96
03.2023 - Current
Business Representative
Local 96
07.2022 - 03.2023
Training Director
Local 96
01.2022 - 03.2023
Citywide High School Girls Lacrosse Coach
City of Worcester, MA
03.2013 - 06.2021
Journeyman Electrician
Local96
06.2001 - Current
Bachelor of Arts - Liberal Arts
Boston College
Education
University of Massachusetts, Amherst
Journeyman Wireman -
IBEW Local 96 Apprenticeship Program