James COOK
Brockton
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Dispatcher
First Student
06.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 45 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Proactively identified potential bottlenecks in daily operations through thorough route analysis and made necessary adjustments accordingly.
- Collaborated with drivers to troubleshoot routing issues, enhancing overall performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Dispatcher Manager
Biotrans LLC
01.2021 - 06.2024
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Evaluated current operational processes to help develop, implement and improve practices.
Overnight Manager
Walmart
04.2014 - 01.2021
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2009
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Stress tolerance
- Prioritizing calls
- Problem-solving
- Schedule management
- Route planning
- Customer relationship management
Timeline
Dispatcher
First Student
06.2024 - Current
Dispatcher Manager
Biotrans LLC
01.2021 - 06.2024
Overnight Manager
Walmart
04.2014 - 01.2021
High School Diploma -
Brockton High School
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