James Donahue
Medford
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Care Coordinator/Assistant Manager
Nuvia Dental Implant Center
06.2025 - Current
- Collaborated with healthcare providers, including physicians, nurses, and dental assistants, to develop and implement comprehensive care plans tailored to the specific needs of each patient and clear them for oral surgery
- Assisted with end of day duties, including managing finances and allocating budgets with my direct supervisor
- Built strong relationships with clients to deliver customer service and achieve high levels of patient satisfaction
Service Representative
Social Security Administration
06.2023 - 05.2025
- Assist claimants with inquiries and resolve complex issues, ensuring timely solutions and enhancing claimant satisfaction through effective communication skills.
- Protect and maintain highly sensitive information by verifying critical eligibility documentation with meticulous attention to frequently evolving policies, ensuring accurate benefit calculations and preventing improper payments.
- Developed alternative communication approaches for diverse client populations, enhancing accessibility to critical Social Security services and delivering accurate information while providing empathetic guidance through intricate procedures.
Beauty Advisor
Ulta Beauty
01.2021 - 08.2021
- Provided expert product recommendations and personalized beauty consultations by analyzing skin types and preferences, consistently exceeding sales targets while building a loyal client base through exceptional service and fostering an inclusive, welcoming shopping environment.
- Maintained comprehensive product knowledge across cosmetics, skincare, and fragrance lines, ensuring accurate client recommendations and organized merchandising displays.
- Streamlined inventory management processes while maintaining product displays, reducing product search time, increasing theft protections, and improving overall store efficiency.
Education
Bachelor of Arts -
Connecticut College
New London, CT05.2025
Skills
- Customer service
- Phone etiquette
- HIPAA compliance
- Scheduling
- Supervising experience
- Dental office experience
- Computer skills
- Office management
Certification
- Driver's License
- BLS Certification
Languages
English - Fluent
Timeline
Care Coordinator/Assistant Manager
Nuvia Dental Implant Center
06.2025 - Current
Service Representative
Social Security Administration
06.2023 - 05.2025
Beauty Advisor
Ulta Beauty
01.2021 - 08.2021
Bachelor of Arts -
Connecticut College